Ashlee Frank
Houston,TX
Summary
Specializing in maintaining company infrastructures and user systems. Highly effective at providing personal and remote support. Results-oriented and self-directed team player with an unsurpassed work ethic and energetic personality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Arise Platform
Houston, TX
01.2020 - 08.2023
- Resolved technical issues with cable boxes by shooting signals and performing internal reboots.
- Updated channel systems and added extra channels using secure remote desktop access and signal transmission.
- Utilized codes to enhance channel offerings and ensure seamless cable box functionality.
Administrative Assistant
CannonCorner
Chicago, IL
06.2018 - 09.2021
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Correctional Officer
Indiana State Prison
Michigan City, IN
10.2017 - 10.2018
- Monitored surveillance cameras to ensure the safety and security of inmates.
- Observed and reported any suspicious activity among inmates to maintain order.
- Conducted thorough scans of phone communications for security measures.
Education
Computer Systems Networking - Information Technology Core - Information Technology
Houston Community College
Houston, TX12-2024
High School Diploma -
Heritage High School
Frisco, TX06-2013
Skills
- Two-factor authentication
- Analytical thinking
- Phishing detection
- Cybersecurity frameworks
- Compliance monitoring
- Intrusion detection
- Database security
- SIEM management
- Application security
- Secure coding
- Risk assessment
- Risk management
- Data analysis
- Disaster recovery
- Security protocols
Affiliations
Virtual Reality (VR) and Augmented Reality (AR)
- Play VR Games: Dive into VR gaming and experiences, which often involve cutting-edge technology
Digital Art and Design
- Graphic design: Learn graphic design using software like Adobe Photoshop, Illustrator, or open-source alternatives like GIMP and Inkscape
Certification
Computer Systems Networking – Information Technology Core
(Completed December 2024)
- Gained comprehensive knowledge in networking fundamentals, system configuration, and troubleshooting, preparing me to effectively manage and support IT infrastructure
References
References available upon request.
Timeline
Technical Support Representative
Arise Platform
01.2020 - 08.2023
Administrative Assistant
CannonCorner
06.2018 - 09.2021
Correctional Officer
Indiana State Prison
10.2017 - 10.2018
Computer Systems Networking - Information Technology Core - Information Technology
Houston Community College
High School Diploma -
Heritage High School