Ashlee Gibbs
Fort Lauderdale,FL
Summary
Engaging and patient customer service professional with over five years of experience responding to various customer service inquiries. Eager to join an organization dedicated to growing customer loyalty and maintaining the highest level of customer service.
Overview
3
3
years of professional experience
Work History
LICENSED SKINCARE & NAILS SPECIALIST
Myself
03.2022 - Current
- Provide high-quality manicures and pedicures which includes removing old nail polish from fingernails and toenails, cleaning nails, shaping the ends of nails, pushing back cuticles, and applying new polish based on clients' preferences
- Recommend various nail designs and nail art to clients
- Evaluate the condition of clients' nails and advising them on proper nail care and suitable nail care treatments
- Sanitize all nail instruments and equipment before each use
- Ensure that workstations are kept clean and orderly
- Ensure that nail and massage supplies are adequately stocked
- Provide quality hand and foot massages.
MEMBER EXPERIENCE ADVISOR
NATIONS BENEFITS
02.2022 - 02.2024
- Respond swiftly and courteously to all customer inquiries
- Utilize interpersonal skills to establish a strong relationship to uncover member's needs
- Resolve member inquiries at the first point of contact
- Resolved customer complaints promptly and efficiently.
- Educate members on products or services that will enhance their quality of life
- Ability to remain confidential with all information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
SALES ASSOCIATE
PARTY CITY
- 09.2021
- Involved in high levels of customer interaction and various merchandising functions
- Assisted shoppers locate items, answered customer inquiries regarding goods and services
- Used selling techniques to recommend products
- Arranged merchandise on store shelves
- Assembled product displays and organized stockroom inventory
- Maintained store cleanliness
- Performed cashier duties as needed.
Education
LICENSED SKINCARE & NAILS SPECIALIST -
HOLLYWOOD INSTITUTE OF BEAUTY CAREERS
07.2021
HIGH SCHOOL DIPLOMA -
MIRAMAR HIGH SCHOOL
06.2021
Skills
- Proficient in Microsoft Office Word Document
- Ability to work under pressure
- Excellent phone etiquette
- Exceptional Customer Service
- Strong communication skills
- Technology Savy
Timeline
LICENSED SKINCARE & NAILS SPECIALIST
Myself
03.2022 - Current
MEMBER EXPERIENCE ADVISOR
NATIONS BENEFITS
02.2022 - 02.2024
SALES ASSOCIATE
PARTY CITY
- 09.2021
LICENSED SKINCARE & NAILS SPECIALIST -
HOLLYWOOD INSTITUTE OF BEAUTY CAREERS
HIGH SCHOOL DIPLOMA -
MIRAMAR HIGH SCHOOL