Crystal Luna
Burkburnett,Texas
Summary
Insurance professional with robust background in providing comprehensive insurance solutions. Known for collaborative approach and delivering consistent results in dynamic environments. Skilled in client relationship management and policy customization, valued for reliability and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Teleperformance
03.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Customer Service Representative
Sykes Work from Home(Express Scripts)
11.2022 - Current
- Help the customers with pharmacy needs such as refills, renewals, make payments, Prior authorizations, and many more
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Dietary Aide
MONTEVISTA NURSING AND REHAB
08.2022 - 11.2022
- Serve food to residents
Personal Care Assistant
BeatCare Specialities
12.2021 - 08.2022
- I would people patients use the restroom
- Get them dressed
- Help with personal hygiene
- Prepare food and drinks
Claims Processor
Blue Cross Blue Shield
05.2021 - 07.2021
- Investigated Claims
- Figured out if they were able to be paid or denied
- Finalized claims
- Researched information
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Evaluated accuracy and quality of data entered into agency management system.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Customer Service Representative
SITE GROUP
01.2021 - 04.2021
- I work as a customer service agent taking phone calls and chats helping customers with any questions they may have relating to any tax question for Turbotax
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Worked in the inbound call center
- Assisted customers via live chat
- Collected and documented orders
- Responded to inquiries and issues
Account Representative
SAM'S CLUB
02.2015 - 09.2016
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Prepare sales slips or sales contracts
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Education
Certification in Medical Assisting -
Wichita Falls Medical Assistant School
Wichita Falls, TX01.2021
Bachelor's degree - Criminal Justice
Colorado Technical University
Colorado Springs, CO10.2010
Associate - Business Administration medical billing and coding
American Intercontinental University
Schaumburg, IL10.2007
Skills
- Healthcare Billing Expertise
- Microsoft Office Proficiency
- Healthcare Vocabulary
- Skilled in Microsoft Word Document Creation
- Compassionate Patient Assistance
- Presentation Design
- Professional Typing
- ICD-9 Coding
- Customer Engagement in Retail
- ICD-10 Coding Proficiency
- Client Acquisition
- Human Anatomy Expertise
- Medical Coding Proficiency
- Microsoft Word Proficiency
- Real-Time Chat Support
- Proficient in Microsoft Office
- Claims Processing Support
- CPT Code Proficiency
- Customer Engagement
- Medical Vocabulary Knowledge
- Quality Assurance in Documentation
- Data Gathering
- Cash Transaction Processing
- Citrix Administration
- Data Analysis
- Effective Leadership
- Effective Time Management
- Mobile applications
- Windows Software Knowledge
- Debits & credits
- Driving
- Technical Proficiency
- Data Analysis Skills
- Professional Phone Communication
- Verbal Communication
- Effective Active Listening
- Deadline-Oriented Time Management
- Claims Analysis
Accomplishments
- Achieved licensing testing by completing license classes with accuracy and efficiency.
Certification
- CPR/BLS, 06/01/20, 06/01/21
- Certified Medical Assistant, 01/01/21, 01/01/23
- Driver's License, 06/01/23, 05/01/33
- CPR Certification, 06/01/21
- Property & Casualty License, 03/01/24, 05/01/26
Additional Information - Additional Skills
- Know Microsoft Office
- Experience in Word Typing wpm 40
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Clinical judgment, Completed, 09/01/20, Assessing a patient's condition and implementing the appropriate medical intervention
- Data entry: Attention to detail, Proficient, 10/01/21, Maintaining data integrity by detecting errors
Languages
English
Native or Bilingual
Timeline
Licensed Insurance Agent
Teleperformance
03.2024 - Current
Customer Service Representative
Sykes Work from Home(Express Scripts)
11.2022 - Current
Dietary Aide
MONTEVISTA NURSING AND REHAB
08.2022 - 11.2022
Personal Care Assistant
BeatCare Specialities
12.2021 - 08.2022
Claims Processor
Blue Cross Blue Shield
05.2021 - 07.2021
Customer Service Representative
SITE GROUP
01.2021 - 04.2021
Account Representative
SAM'S CLUB
02.2015 - 09.2016
Bachelor's degree - Criminal Justice
Colorado Technical University
Associate - Business Administration medical billing and coding
American Intercontinental University
Certification in Medical Assisting -
Wichita Falls Medical Assistant School
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