Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marylyn S. Johnson

Midlothian

Summary

Dynamic and results-driven Licensed Dispensing Optician and Optical Manager with over 30 years of experience in management and supervisory roles. Expertise includes payroll, scheduling, inventory management, accounts receivable and payable, contract management, and customer service. Proven ability to enhance operational efficiency through effective training, strategic advertising, and meticulous data entry while ensuring compliance with insurance processing requirements. Authorized to work in the US for any employer, ready to leverage extensive industry knowledge to drive success in a new opportunity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician Manager

BJ's Wholesale Club
06.2018 - Current
  • Licensed Optical Manager
  • Performing all the duties required of an optician, in addition to managerial duties.
  • While working for BJ's Optical in Hampton, VA, sales increased by more than 60% within the first three months of employment, thus gaining a promotion at a new location in Midlothian, VA. At this new location, sales were more than 200% above the company's expectations within the first three months of the grand opening.
  • Leadership:
  • Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
  • Act as a champion for business growth.
  • Providing information required to be successful.
  • Honest and timely direction, and feedback that will drive business results.
  • Execute business expectations within expected time frames by setting clear expectations.
  • Major Tasks and Responsibilities
  • Answering all incoming calls and scheduling patients for eye exams.
  • Provide eyeglass adjustments, take measurements, reading prescriptions on the lensometer, notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary for processing.
  • Accurately entering prescriptions into the computer
  • Manage all sales opening and closing procedures at the end of the shift. Ensure that accurate funds are collected, and payments are made at the point of service.
  • Deliver sales and metric goals
  • Ensuring workstation/Optical department is always maintained and clean.
  • Supervise all team members in the Optical department
  • All items stocked and planograms executed.
  • Maintain visible accurate signage.
  • Maintaining Supplies

Licensed Dispensing Optician

Americas Best Contacts and Eyeglasses
12.2017 - 06.2018
  • Responsible for ordering and adjusting eyeglasses/contact lens and teaching patients to apply and remove contact lens; prescription entry ; measure, fit, and style frames for patients; POS; processing insurance; customer engagement

Licensed Optical Manager

Walmart Vision Center
03.2013 - 12.2017
  • Optical apprentice in 2013, became Non-licensed Optical Manager in 2016.
  • Responsible for;
  • Adjusting and inspecting eyeglasses; contact lens ordering; prescription entry into BOSS system; POS; processing insurance; Scheduling; inventory; WIP reporting; remake approvals; health events; customer engagement; sales ; working closely with the Lions Club by helping those that could not afford eye exams and eyeglasses; traveled as an Optical associate working in Walmart and Sam's Club locations from Virginia Beach VA to Richmond, VA

Education

Licensed Optician - Optical

Norfolk Technical Center
Norfolk, VA
06.2016

Skills

  • Planogram execution
  • Inventory and sales management
  • Accurate insurance coverage assessment
  • Patient record management
  • Team management
  • Staff management in retail
  • Proficient in computer applications
  • Patient appointment coordination
  • Visual merchandising strategies
  • Direct patient support
  • HIPAA compliance knowledge
  • Cash management
  • Inventory tracking
  • Healthcare billing expertise
  • Team leadership experience
  • Point of sale expertise
  • Logistics management experience
  • Staffing coordination
  • Computer proficiency
  • New employee onboarding
  • Customer-focused retail sales
  • Proficient in team leadership assistance
  • Medical billing proficiency
  • Office operations management
  • Contract negotiation
  • Talent acquisition and development
  • Invoice processing and tracking

Certification

  • VA Licensed Dispensing Optician
  • March 2017 to March 2025
  • Measuring, fitting, adapting, and adjusting lenses and frames to the human face
  • Helping clients select frames
  • Measuring clients for eyeglass size
  • Preparing instructions for grinding and mounting lenses for optical laboratories
  • Verifying the accuracy of finished lenses
  • Recommending lens materials and designs based on patient needs and preferences
  • Advising patients on proper frame design, fit, and performance
  • Assisting clients with inserting, removing, and caring for contact lenses

Timeline

Licensed Dispensing Optician Manager

BJ's Wholesale Club
06.2018 - Current

Licensed Dispensing Optician

Americas Best Contacts and Eyeglasses
12.2017 - 06.2018

Licensed Optical Manager

Walmart Vision Center
03.2013 - 12.2017

Licensed Optician - Optical

Norfolk Technical Center

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Marylyn S. Johnson