Ashlee Gonzalez
Sprouts Farmer Market
Yuma ,AZ
15
years of professional experience
Results-driven professional with solid background in managing receiving operations and ensuring inventory accuracy. Proven ability to enhance workflow efficiency and maintain high standards of quality control. Known for strong collaboration, adaptability, and commitment to achieving team goals.
Work History
Receiving Manager
1 Year 1 Month- Coordinate inbound deliveries, verifying invoices, product counts, and condition against purchase orders.
- Reconcile shipment discrepancies with vendors and store leadership to resolve inventory issues quickly.
- Train associates on receiving procedures, product handling, and backroom safety requirements.
- Conduct counts and audits of inventories to identify and resolve discrepancies in records.
- Manage inbound receiving departments.
Service Supervisor
3 Years 6 Months- Trained new team members on procedures, systems, and workplace expectations to accelerate onboarding.
- Prepared status updates and workload summaries, helping management track progress and staffing needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
10 Years 6 Months- Supervised call center agents to ensure adherence to service standards and call handling procedures.
- Monitored queues, escalations, and service levels to maintain consistent customer support.
- Coached representatives on call quality, customer de-escalation, and workflow compliance.
Server
3 Years 4 Months- Reviewed performance reports to identify trends and improve team productivity.
- Resolved complex customer issues requiring supervisor intervention and follow-up.
- Scheduled staffing coverage to support call volume and reduce service delays.
- Documented performance concerns and supported corrective action processes.
- Managed dine-in service with accurate food and craft beer order entry through POS systems.
- Recommended beer pairings and menu items using strong knowledge of brewery offerings.
- Coordinated communication between kitchen and bar to support timely, consistent table service.
- Processed cash, card, and tab payments while maintaining accurate guest checks.
Timeline
Receiving Manager
Sprouts Farmer Market
09.2025 - CurrentRead More
Service Supervisor
AWC/Sodexo
07.2022 - 01.2026Read More
Server
Prison Hill Brewing
09.2015 - 01.2019Read More
Supervisor
Convey
01.2012 - 07.2022Read More