Ashlee Goodlander
Fort Collins,CO
Summary
Motivated sales and customer service professional with a strong track record in building and maintaining relationships in high-end, fast-paced environments. Proven ability to deliver exceptional client experiences, drive revenue through strategic upselling, and work efficiently in a team-oriented setting. Adept at handling diverse customer needs with professionalism, ensuring satisfaction and loyalty in every interaction.
Overview
7
7
years of professional experience
Work History
Lifestyle Sales Consultant
Massage Heights
05.2025 - Current
- Educate guests on Massage Heights wellness programs and benefits, leading to consistent monthly membership conversions
- Consistently close over 20% of prospects, engaging with 40+ potential members monthly
- Top Seller for the months of July and August
- Schedule appointments and manage booking calendar with precision using Zenoti
- Resolve guest concerns with professionalism and empathy, maintaining high satisfaction and retention rates
Spa Manager and Sales Associate
Laser Loft Laser & Skin
06.2024 - 02.2025
- Managed day-to-day operations of a high-end spa, ensuring a seamless client experience through exceptional service.
- Led and trained a team of 6 staff members, enhancing overall performance and customer satisfaction.
- Delivered personalized packages for their needs, recommending skincare treatments and laser services, increasing client retention and sales.
- Excelled at upselling and cross-selling spa services and products, consistently meeting or exceeding sales targets.
- Demonstrated superior organizational skills by managing inventory, tracking supplies, and maintaining vendor relationships.
- Maintained accurate records of client appointments, treatments, and financial transactions while adhering to company policies and industry regulations.
- Proactively addressed and resolved client concerns, contributing to a significant increase in positive client reviews.
- Ensured a clean, welcoming, and professional environment, reinforcing the luxury experience for clients.
Sales Associate
Quay Eyeware, INC
10.2022 - 09.2023
- Increased sales revenue through personalized customer service and deep product knowledge.
- Cultivated new customer relationships, ensuring a welcoming environment and building long-term brand loyalty.
- Consistently achieved monthly sales goals by implementing effective sales strategies and delivering high-quality service.
Sales Associate
Chapman Dodge Chrysler Jeep Ram
08.2020 - 10.2021
- Negotiated purchase prices and explained sales, warranty and optional products
- Drove team revenue totals by bringing in top sales numbers
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
- Prepared purchased vehicles and completed final delivery checks
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity
Sales Associate and Automotive Finance Manager
Flagstaff Nissan Subaru
05.2018 - 05.2020
- Experienced in selling Subaru's, presenting the best price story to consumers, present value behind the product, extended warranties and insurance
- Proven leadership skills that help team members achieve individual sales, enhance customer service and drive business goals
- Negotiating the terms and conditions of a sales agreement with prospective clients
- Identify customers' needs and present individualized solutions
- Succeeded independently with a closing ratio of 35% each month
- Mitigated process gaps and managed financial operational functions
Education
Bachelors - Criminal Justice
Northern Arizona University
Flagstaff, AZ01.2015
Skills
- Customer Service Excellent
- Sales and Upselling
- Time Management and Organization
- Data Analysis
- Trends Research
- Business development and planning
- Relationship building and management
Timeline
Lifestyle Sales Consultant
Massage Heights
05.2025 - Current
Spa Manager and Sales Associate
Laser Loft Laser & Skin
06.2024 - 02.2025
Sales Associate
Quay Eyeware, INC
10.2022 - 09.2023
Sales Associate
Chapman Dodge Chrysler Jeep Ram
08.2020 - 10.2021
Sales Associate and Automotive Finance Manager
Flagstaff Nissan Subaru
05.2018 - 05.2020
Bachelors - Criminal Justice
Northern Arizona University