Ashlee Greer
Beaumont
Summary
Customer-focused professional with 18+ years of experience across banking, financial services, technical support, retail, and remote customer service environments. Skilled in customer relationship management, conflict resolution, account support, and technical troubleshooting. Recognized for building strong client relationships, resolving complex issues, and delivering exceptional customer experiences. Adaptable and dependable, with a commitment to contributing to organizational success through outstanding service and a customer-first mindset.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nordstrom
Houston
08.2025 - Current
- Provide high-touch customer service in a fast-paced luxury retail environment while maintaining strict brand standards and customer expectations
- Resolve customer concerns including returns, exchanges, and order issues while promoting loyalty programs to enhance engagement and retention
- Process transactions using POS systems and collaborate with sales and operations teams to ensure inventory accuracy and seamless service delivery
Technical Support & Sales Representative
Asurion
Houston
01.2025 - 08.2025
- Delivered technical troubleshooting support for mobile devices, tablets, and smart home products in a high-volume contact center environment
- Utilized CRM systems to document interactions, track cases, and ensure efficient resolution of customer service requests
- Resolved billing, service, and technical issues while recommending protection plans and value-added services based on customer needs
Customer Experience Representative
HealthEquity
Remote
06.2023 - 12.2024
- Assisted customers with HSA account management, transactions, and investment inquiries in a regulated financial environment
- Educated users on digital tools and self-service options to improve customer experience and reduce support dependency
- Managed escalated financial and technical cases with full ownership from intake through resolution ensuring compliance and accuracy
Customer Care Representative II
Deluxe Corporation
Remote
09.2022 - 05.2023
- Managed high-volume inbound customer service calls for banking and business products with timely and accurate resolution
- Resolved account and service issues with a focus on first-contact resolution and customer satisfaction
- Identified opportunities for additional services and account engagement based on customer needs
Lead Teller
Wells Fargo
Beaumont
12.2019 - 07.2022
- Supervised teller operations ensuring accuracy in cash handling, transactions, and compliance with banking policies
- Built customer relationships through needs-based financial conversations and referred clients to internal banking partners
- Supported onboarding and training of new team members while maintaining service quality and operational consistency
Education
High School Diploma -
Clifton J. Ozen High School
Beaumont, TX05-2005
Skills
- Customer Experience & Customer Support
- High-Volume Call & In-Person Service
- CRM Systems & Case Management
- Billing, Account & Order Support
- Technical Troubleshooting & Issue Resolution
- Escalation Handling & Conflict Resolution
- Customer Retention & Relationship Building
- Professional Communication
- Problem Solving & Critical Thinking
- Team Collaboration & Cross-Functional Support
- Time Management & Organizational Skills
- Adaptability and Calm Under Pressure
Timeline
Customer Service Representative
Nordstrom
08.2025 - Current
Technical Support & Sales Representative
Asurion
01.2025 - 08.2025
Customer Experience Representative
HealthEquity
06.2023 - 12.2024
Customer Care Representative II
Deluxe Corporation
09.2022 - 05.2023
Lead Teller
Wells Fargo
12.2019 - 07.2022
High School Diploma -
Clifton J. Ozen High School