Ashlee Harvey
Portsmouth,VA
Summary
Personable and dedicated on-site service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing the business.
Overview
3
3
years of professional experience
Work History
On-Site Service Representative
Grainger
Norfolk, Virginia
09.2023 - Current
- Collaborated with team members and the customer to stay current on inventory levels, and resolve item issues.
- Delivered detailed explanations about Grainger's range of products and services.
- Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs, and accurately input information into Salesforce.
- Supported sales team members to drive growth and development by identifying leads and opportunities.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met at a high-profile account.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Service Coordinator
ColonialWebb Contractors
Chesapeake, VA
08.2021 - 03.2023
- Participated in professional development opportunities to stay informed on industry trends.
- Developed and maintained relationships with service providers and vendors.
- Managed inventory levels of parts used in servicing equipment.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Provided support to field technicians during service visits when necessary.
- Coordinated service schedules and appointments with clients.
- Drove logistics between multiple departments to fulfill contract service-level-agreements.
- Facilitated communication between clients, service providers, and internal teams.
- Conducted outreach to identify and engage potential new clients and service partnerships.
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06-2004
Skills
- Lead generation
- Exceptional customer service
- Inventory management
- Interpersonal skills
- Product knowledge
- Problem-solving
- Brand representation
- Goal oriented
- Sales development
Timeline
On-Site Service Representative
Grainger
09.2023 - Current
Service Coordinator
ColonialWebb Contractors
08.2021 - 03.2023
High School Diploma -
Woodrow Wilson High School
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