Ashlee Hellewell
Oxnard,CA
Summary
Seasoned IT Systems Administrator with 8-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, hardware management and data security.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Specialist
Department Of The Navy
09.2019 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
US Navy Sailor: IT Specialst
US Navy Reserves
08.2016 - Current
- Safeguarded sensitive information related to submarine movements or mission objectives by adhering to strict confidentiality protocols within the chain of command.
- Worked in Top Secret watch floors in Japan to manage Submarine communications, Crypto equipment, message traffic and UHF radio circuit
- Set up watch floors for beach side exercises which consisted of crypto radio, antenna setup, building RJ45 cables, hardware set up for the operations, troubleshooting, maintaining operations.
- System Administration for unit, IT troubleshooting
IT Specialist
New Directions Technologies INC (NDTI)
02.2019 - 08.2019
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Performed server backups and changed and replaced backup tapes daily.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
Logistics Specialist
JSL Technologies
07.2018 - 04.2019
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided customers with status updates for tracked packages.
- Worked with customers to integrate processes and correct issues.
- Tracked orders and notified customers of status or potential delays.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Education
Associate of Arts - Sociology
Ventura College
Ventura, CA05.2014
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- System Upgrades
- Application support
- Technical issue analysis
- Application installations
- Mobile Application Development
- Software Installation
- Technical Support
- Hardware upgrades
- User Support
- Product Troubleshooting
- Customer Service
- Staff education and training
- Microsoft Outlook
- Desktop support
- Remote Support
- Account updating
- System Administration
- Account Management
- Customer service expert
- Ticket support system management
- Windows 10
- Hardware and Software Repair
- Microsoft Windows and Office
- Remote Technical Support
- Problem-Solving
- Hardware and Software Configuration
- Account Administration
- Device Installation
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- Troubleshooting Network Issues
Certification
Current Top Secret Clearance
Comptia Security+ Certification
Timeline
IT Specialist
Department Of The Navy
09.2019 - Current
IT Specialist
New Directions Technologies INC (NDTI)
02.2019 - 08.2019
Logistics Specialist
JSL Technologies
07.2018 - 04.2019
US Navy Sailor: IT Specialst
US Navy Reserves
08.2016 - Current
Associate of Arts - Sociology
Ventura College