Ashlee Jones
Houston
Summary
Dedicated Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team or individually to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Supervisor
Connexus Resource Group
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives and communication goals
- Coordinated employee schedules according to shift changes and availability
- Reviewed completed work to verify consistency, quality and conformance
Work From Home Customer Service Agent
Connexus Resource Group
- Answered inbound customer calls and responded to inquiries
- Listened to client concerns and asked questions to better understand needs
- Documented customer information and activity in customer database
- Responded to billing questions by researching information
Job Placement Specialist
Houston Community College System
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications
- Explained job duties, compensation and benefits to potential candidates
- Advertised and promoted open positions using social media and digital marketing procedures
- Managed candidate activity
- Attended career fairs and networking events to help fill openings and build candidate pipeline
Email/Chat/Data Entry
Partnerhero
06.2024 - Current
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
Technical Specialist
Conduent
07.2023 - Current
- Provided exceptional customer support, resolving complex technical issues with effective communication skills
- Completed troubleshooting and diagnostics on company resources
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members
Education
Associate Of Arts - undefined
Houston Community College
Houston, TXBachelor Of Science - Radiologic Technology
University Of Houston - Downtown
Houston, TXSkills
- Project Management
- Team Building
- Negotiation
- Inbound Calls
- Product Knowledge
- Billing Support
- Technical Troubleshooting
- Customer Relationship Management
- Call Center Operations
- Microsoft Programs
- Training and mentoring
- Goal-Oriented
- Staff Management
Timeline
Email/Chat/Data Entry
Partnerhero
06.2024 - Current
Technical Specialist
Conduent
07.2023 - Current
Supervisor
Connexus Resource Group
Work From Home Customer Service Agent
Connexus Resource Group
Job Placement Specialist
Houston Community College System
Associate Of Arts - undefined
Houston Community College
Bachelor Of Science - Radiologic Technology
University Of Houston - Downtown
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