Ashlee Main
Blue Springs,MO
Summary
Results-driven mortgage professional with extensive experience in pipeline management, loan origination and residential mortgage lending regulations. Known for exceptional problem-solving and effective communication skills. Expertise in coordinating documentation and enhancing customer relationships.
Overview
21
21
years of professional experience
Work History
Mortgage Loan Processor IV
Community America Credit Union
Lenexa, Kansas
04.2023 - Current
- Coordinated documentation between borrowers and underwriting teams.
- Communicated with clients to resolve inquiries and provide updates.
- Processed loan files using mortgage processing software effectively.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Organized files electronically according to document type and date received.
- Identified and suggested solutions to improve loan processing efficiency and customer service.
Team Coordinator
North American Savings Bank
Kansas City, Missouri
10.2014 - 04.2023
- Assisted loan officers with processing mortgage applications and documentation.
- Reviewed loan files for completeness and compliance with regulations.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Provided support services to Loan Officers during client meetings as needed.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
Key Manager
Texas Roadhouse
Blue Springs, Missouri
07.2012 - 10.2014
- Managed daily operations to ensure smooth restaurant service and guest satisfaction.
- Trained and supervised staff on service standards and company policies.
- Collaborated with kitchen team to optimize menu execution and food quality.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Maintained a safe working environment by adhering to safety policies and procedures.
Dispatcher/Lead CSR
LaFarge North American
Sugar Creek , MT
07.2005 - 07.2012
- Coordinated daily transportation schedules for efficient material delivery.
- Communicated with drivers to address route changes and delays.
- Monitored vehicle locations using GPS tracking systems.
- Scheduled loads according to priority and available equipment.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators for management review.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MO05-2005
Skills
- Problem solving
- Effective communication
- Industry networking
- Pipeline management
- Customer relationship management
- Residential mortgage lending regulations
- Loan product promotion
- Product education
Timeline
Mortgage Loan Processor IV
Community America Credit Union
04.2023 - Current
Team Coordinator
North American Savings Bank
10.2014 - 04.2023
Key Manager
Texas Roadhouse
07.2012 - 10.2014
Dispatcher/Lead CSR
LaFarge North American
07.2005 - 07.2012
High School Diploma -
Blue Springs High School