Ashlee M. Bone
Westminster,CO
Summary
Customer service professional with a proven ability to deliver high-quality client experiences in fast-paced, service-driven environments. Skilled in resolving customer concerns, managing high-volume administrative tasks, and improving processes for efficiency and accuracy. Recognized for strong communication, attention to detail, and a proactive approach to supporting both customers and internal teams. Adaptable, dependable, and committed to exceeding service expectations.
Overview
6
6
years of professional experience
Work History
Workers’ Compensation Coordinator
AFC Urgent Care
Lakewood, CO, USA
01.2023 - 07.2024
- Delivered high-level customer service by assisting employees, employers, and insurance representatives with workers’ compensation inquiries.
- Coordinated authorizations for referrals, diagnostics, and specialty services, ensuring timely and accurate service delivery.
- Maintained detailed and accurate records of compensation adjustments, improving reporting accuracy and compliance.
- Collaborated with medical staff, billing teams, and external partners to ensure seamless service and issue resolution.
- Responded to customer concerns promptly, ensuring a positive experience and timely resolution of issues.
- AFC Urgent Care provides urgent care services and is focused on delivering high-quality healthcare.
- Managed 30 incoming calls, emails per day.
- Evaluated performance metrics, driving initiatives that enhanced team productivity and engagement.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Billing Specialist / Assistant Workers’ Compensation Coordinator
AFC Urgent Care
Denver, CO, USA
06.2021 - 01.2023
- Provided customer support by resolving billing inquiries, payment discrepancies, and account issues.
- Processed and verified billing statements for accuracy, ensuring compliance with internal policies.
- Maintained accurate financial records, including invoices, payments, and account adjustments.
- Streamlined billing workflows, reducing processing time and improving overall efficiency.
- Assisted with month-end processes, including account reconciliations and reporting.
- Worked cross-functionally to enhance service delivery and improve customer satisfaction.
- AFC Urgent Care provides urgent care services and is focused on delivering high-quality healthcare.
- Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues.
- Provided ongoing support for complex issues, acting as a point of escalation for team members.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cultivation Lead
TGS Management
Denver, CO
12.2018 - 04.2021
- Supervised daily operations while supporting team productivity and quality standards.
- Assisted with administrative and payroll-related processes, ensuring accuracy and compliance.
- Maintained detailed operational records and supported reporting functions.
- Promoted a team-focused environment while ensuring adherence to company procedures.
- TGS Management operates The Green Solution, focusing on cultivation and management in the cannabis industry.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved customer inquiries through phone and email communications, ensuring high satisfaction levels.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
Education
Bachelor of Arts - Administrative Studies
University of New Mexico
Albuquerque, NMSkills
- Customer Service
- Client Relations
- Conflict Resolution
- Problem Solving
- Account Management
- Administrative Support
- Data Entry
- Microsoft Office
- Multi-line Phone Systems
- Billing
- Payment Processing
- Claims management
- Teamwork
- Problem-solving
- Leadership skills
Timeline
Workers’ Compensation Coordinator
AFC Urgent Care
01.2023 - 07.2024
Billing Specialist / Assistant Workers’ Compensation Coordinator
AFC Urgent Care
06.2021 - 01.2023
Cultivation Lead
TGS Management
12.2018 - 04.2021
Bachelor of Arts - Administrative Studies
University of New Mexico