Macon Shoun
Grandview,MO
Summary
Dedicated medical receptionist with four years of experience optimizing patient scheduling and enhancing communication processes within healthcare environments. Expertise in insurance verification, medical records management, and creating welcoming atmospheres that significantly boost patient satisfaction. Proven ability to reduce wait times and improve operational efficiency, consistently contributing to a smoother healthcare experience. Eager to leverage innovative problem-solving skills to streamline healthcare services and drive continuous improvement.
Overview
5
5
years of professional experience
Work History
Workers' Compensation Coordinator
KSMO Orthopedics
Overland Park, KS
06.2025 - Current
- Coordinated claims management processes to ensure timely resolution and compliance with regulations.
- Assisted healthcare providers in submitting accurate documentation for workers' compensation claims.
- Reviewed case files for accuracy, ensuring all information met necessary legal requirements.
- Communicated effectively with injured employees regarding claim status and required documentation.
- Collaborated with insurance adjusters to facilitate prompt claim resolutions and minimize disputes.
- Implemented process improvements that streamlined claims processing and enhanced operational efficiency.
- Monitored industry trends to ensure adherence to best practices in workers' compensation management.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Receptionist
Texas Health Physicians Group
Weatherford, TX
05.2023 - 06.2025
- Managed patient scheduling and information flow, resulting in optimized appointment times and reduced wait periods.
- Analyzed patient inquiries to streamline communication processes, ensuring timely responses and improved patient engagement.
- Coordinated with medical staff to ensure accurate patient records, enhancing interdepartmental collaboration and operational efficiency.
- Maintained meticulous patient records, ensuring compliance with healthcare regulations and contributing to improved data accuracy.
- Fostered a welcoming environment for patients, enhancing their experience and building trust in our healthcare services.
- Evaluated patient feedback to identify service gaps, leading to actionable improvements and increased satisfaction scores.
Medical Receptionist
Orthopedic and Sports Therapy Center
Wichita Falls, TX
01.2022 - 09.2022
- Checked in 150 average patients a day by assisting with Health and Physical paperwork, Patient Information paperwork, verifying insurance, and collecting copays and coinsurances.
- Ensured the safety in travel of our elderly and disabled patients by logging drop off and/or pick up times and calling transportation services as needed.
- Answered phones daily to help our scheduling department as needed. This included scheduling, processing referrals, adding insurance, and communicating with Workman's Compensation adjusters and other medical facilities.
- Processed in-house medical records daily.
- Fostered a welcoming environment for patients, enhancing their experience and promoting a positive clinic atmosphere.
- Streamlined patient check-in procedures, improving efficiency and reducing wait times, leading to enhanced patient satisfaction.
- Maintained accurate medical records and insurance information, ensuring compliance and facilitating smooth operations.
Senior Store Manager
Tuesday Morning
Wichita Falls, TX
10.2020 - 01.2022
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Developed relationships with numerous new staff members, and assisted 3 existing staff members in their career development.
- Provided customer service and was involved in training new team members each month.
- Streamlined inventory management processes, leading to improved stock accuracy and reduced instances of stockouts.
- Fostered a positive team environment by mentoring new staff, thus enhancing overall team productivity and morale.
- Provided exceptional customer service, ensuring a welcoming atmosphere that consistently met customer needs.
Education
High School Diploma -
Jacksboro High School
Jacksboro, TX05-2019
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Weatherford College
12-2020
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Texas State University
San Marcos, Texas12-2019
Skills
- Customer Service
- Communication
- Time Management
- Leadership
- Patient Care
- Insurance Verification
- Medical Records
- Inventory Management
- Scheduling
- Problem Solving
- Patient Advocacy
- Policy interpretation
- Claims management
- Case coordination
- Workers' compensation laws
Languages
English
Timeline
Workers' Compensation Coordinator
KSMO Orthopedics
06.2025 - Current
Medical Receptionist
Texas Health Physicians Group
05.2023 - 06.2025
Medical Receptionist
Orthopedic and Sports Therapy Center
01.2022 - 09.2022
Senior Store Manager
Tuesday Morning
10.2020 - 01.2022
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Weatherford College
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Texas State University
High School Diploma -
Jacksboro High School