Ashlee Montague
Henderson
Summary
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Proactive and caring worker with 8 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Associate
Amazon
09.2016 - Current
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
Education
Associate of Applied Science - Medical Adminstrative Assistant
Ultimate Medical Academy
Clearwater, FL02-2016
High School Diploma -
Southern Vance High School
Henderson, NC06-2004
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- In-person tutoring
- Homework assistance
Affiliations
- Bethlehem Youth Department
Timeline
Senior Customer Service Associate
Amazon
09.2016 - Current
Associate of Applied Science - Medical Adminstrative Assistant
Ultimate Medical Academy
High School Diploma -
Southern Vance High School