Ashlee Morrison
Holts Summit,MO
Summary
Highly motivated and customer-focused professional with 10 years of experience in delivering exceptional customer service. Proven track record of resolving inquiries, providing accurate information, and ensuring customer satisfaction. Skilled in building rapport with diverse customers and handling challenging situations with professionalism and empathy.
Overview
7
7
years of professional experience
Work History
Database Administrator
Missouri Office of Administration
Jefferson City, MO
02.2024 - Current
- Performed installation, configuration, and maintenance of IDMS databases on IBM mainframe systems.
- Conducted database backups and restoration activities to ensure seamless data flow.
- Ensured the integrity and confidentiality of data by proficiently managing security access to databases.
- Generated reports that included information on database usage, performance metrics and capacity planning.
Economic Development Specialist
Missouri Department of Economic Development
Jefferson City, MO
02.2023 - 02.2024
- Assist entities with applications for incentives earned through job creation and investment in the State.
- Addressed information requests from business prospects and offered assistance to potential new businesses.
- Evaluated eligibility by adhering to the policies and procedures.
- Track and monitor project progress in programs.
Customer Service Manager
Missouri Department of Revenue
Jefferson City, MO
06.2022 - 01.2023
- Ensured prompt resolution of customer issues by taking ownership and providing reliable follow-up.
- Established effective channels of communication with relevant departments to ensure delivery of accurate data.
- Trained and mentored new employees, ensuring a successful onboarding process.
- Maintained monthly engagements with all employees to ensure their involvement.
Lead Customer Service Representative
Missouri Department of Revenue
Jefferson City, MO
03.2022 - 06.2022
- Recorded crucial organizational data by scanning documents and storing them in a database.
- Verified seamless and accurate transmission of data through frequent, cross-departmental correspondence.
- Collaborated with applicants, ensuring accurate and reliable application data.
- Achieved efficient updates of operational records and licensing information by utilizing computer terminals.
Customer Service Representative
Missouri Department of Revenue
Jefferson City, MO
01.2020 - 03.2022
- Ensured accuracy and completeness of vehicle and title registration applications.
- Maintained up-to-date system records through accurate updates based on applicant-provided information.
- Provided assistance to customers with their registration and titling transactions.
- Achieved timely resolution of issues by working on special error reports, ensuring precise processing.
Guest Service Agent
Drury Plaza Hotel Columbia East
Columbia, MO
06.2018 - 12.2020
- Contributed towards creating a pleasant guest experience by assisting with check-in procedures, resolving account requests, and offering comprehensive amenities.
- Efficiently and professionally responded to incoming guests, telephone calls, and email inquiries.
- Managed information flow by maintaining records of key performance indicators, such as occupancy rates, revenue generated from rooms, and services provided.
- Recorded guest information in the computer system and verified reservation details through both phone and email channels.
Part-time Sales Associate
Simply Chic
Jefferson City, MO
04.2018 - 07.2018
- Increased customer interest and sales by effectively organizing racks and shelves to maintain a visually appealing store.
- Enhanced customer satisfaction levels through proactive and friendly communication.
- Maintained up-to-date records for sales transactions, returns, and inventory levels.
- Tagged and priced merchandise to prepare it for the sales floor.
Assistant Manager
Factory Connection
Jefferson City, MO
07.2017 - 06.2018
- Delivering hands-on assistance to clients while continuously updating knowledge of consumer trends.
- Monitored and improved cash intake and deposit records to enhance accuracy and minimize discrepancies.
- Reviewed job applications and suggested top candidates to fill essential vacancies.
- Successfully managed team's customer service strategies to improve loyalty and satisfaction of customers.
Education
BA - Business Administration
Columbia College
12-2025
Associates - General Studies
Columbia College
10.2020
Skills
- Effective Collaboration Techniques
- Proficient Organizational Skills
- Effective Communication
- Data Interpretation
- Project Coordination
- Experienced in JCL Programming
- Ongoing Improvement Initiatives
- Data Migration
- Database Documentation Development
- Economic Assessment
- Detail-Driven Analysis
- Effective Problem Resolution
- Strong Interpersonal Skills
- Training Development
- Addressing Complex Situations
- Strategic Decision-Making
- Commitment to Customer Satisfaction
Professional Achievements
- Learning to Lead Certificate, 06/22
- Becoming a Successful Leader (Inclusive Leadership Training), 01/23
- Lean Six Sigma Yellow Belt, 01/23
- Sexual Harassment Course, 02/23
- Show Me Excellence White Belt, 02/23
- Show Me Excellence Yellow Belt, 03/23
- Broadcom IDMS Expert Certification, 03/24
References
Available upon request
Timeline
Database Administrator
Missouri Office of Administration
02.2024 - Current
Economic Development Specialist
Missouri Department of Economic Development
02.2023 - 02.2024
Customer Service Manager
Missouri Department of Revenue
06.2022 - 01.2023
Lead Customer Service Representative
Missouri Department of Revenue
03.2022 - 06.2022
Customer Service Representative
Missouri Department of Revenue
01.2020 - 03.2022
Guest Service Agent
Drury Plaza Hotel Columbia East
06.2018 - 12.2020
Part-time Sales Associate
Simply Chic
04.2018 - 07.2018
Assistant Manager
Factory Connection
07.2017 - 06.2018
BA - Business Administration
Columbia College
Associates - General Studies
Columbia College
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