ASHLEE M. REALE

• Designed and operationalized a comprehensive Case Management Program, establishing structured workflows, formal Standard Operating Procedures, quality assurance standards, and certification oversight aligned with organizational and state policy requirements.
• Directed implementation of the Operation Phoenix housing subsidy initiative, managing eligibility review, compliance documentation, fiscal oversight, and community partnerships to ensure policy-aligned placements.
• Spearheaded planning and execution of VetConnect, overseeing full operational logistics, vendor coordination, budget management, executive reporting, and cross-agency collaboration for 1,000+ participants.

• Founded and operationalized the organization’s first Social Work and Case Management Department, designing scalable service frameworks, compliance standards, and interdisciplinary coordination models.
• Managed a $500,000 operating budget and supervised a multidisciplinary team of 50+, overseeing performance management, logistics coordination, and executive-level reporting.
• Directed large-scale institutional initiatives, including regional outreach events serving 1,000+ veterans and families, ensuring operational alignment across community, state, and federal stakeholders.
• Strengthened housing stabilization infrastructure by developing rapid-response protocols, emergency placement systems, and interagency coordination processes.

· Supervised and led a multidisciplinary team spanning outreach and case management functions, strengthening organizational service delivery and expanding community engagement by coordinating structured connections between veterans, internal programs, and external resource partners.

· Directed all administrative operations for the department, overseeing staff supervision, performance management and corrective actions, recruitment and candidate screening, training and professional development, and ensuring adherence to regulatory and organizational standards.

· Cultivated and coordinated strategic partnerships with municipal leaders, law enforcement, fire departments, elected officials, Veterans Affairs representatives, executive directors, and higher education institutions to strengthen service coordination and enhance quality of care for veterans.

• Conducted financial eligibility reviews and processed 20+ claims weekly, ensuring regulatory compliance and timely distribution of public funds.
• Provided administrative oversight and policy guidance regarding housing stability, benefits eligibility, and fiscal documentation standards.

• Oversaw residential behavioral health operations, supervising 10+ staff and ensuring adherence to state regulatory and clinical compliance standards.
• Implemented operational policy updates that improved safety protocols, documentation practices, and measurable program outcomes.
• Coordinated crisis response procedures and executive communication during high-risk incidents.

• Served 11 years in leadership roles including paratrooper, drill instructor, and logistics manager across multiple deployments.
• Managed multimillion-dollar assets and supervised large teams in high-pressure operational environments.
• Led Equal Opportunity and Sexual Assault Prevention initiatives, ensuring policy compliance and organizational accountability.