Maria Munoz
Medical Assistant
Dorchester,USA
Summary
Detail oriented Medical Assistant with extensive experience in administrative operations, scheduling, compliance, and client coordination in fast-paced healthcare environments. Skilled in managing confidential information, supporting leadership, and improving workflow efficiency. Passionate about community-centered, trauma-informed work and supporting individuals impacted by complex life challenges.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Massachusetts Bay Transportation Authority
Boston, MA
03.2020 - Current
- Coordinated daily scheduling and managed high-volume administrative workflow
- Maintained confidential records in compliance with federal regulations
- Managed inventory systems and supply ordering to ensure operational efficiency
- Served as liaison between staff, clients, and external stakeholders
- Supported clinic operations, ensuring smooth flow and minimal wait times
Medical Assistant
Boston Medical Center
Boston, MA
08.2021 - 07.2023
- Schedule appointments, modified appointment, and canceled patient appointments
- Performed care and assessments on patients from newborn to geriatrics
- Maintained examination rooms ensuring all rooms were sanitized and fully stocked
- Obtain and record vital signs including height, weight, blood pressure and pulse, advising physicians and nurses of any abnormal findings.
- Room and vitalize drug program patients (OBAT/ START Program)
- Team Leader Coverage
- Phlebotomy
- Scheduled Patient Appointments
- Creating Medical Assistant Schedules
- Supply Ordering
Medical Assistant
Mount Auburn professional Svcs
Cambridge, MA
04.2016 - 03.2019
- Performed assessments for patient’s physicals, ADHD, anxiety and depression visits
- Administered medications and vaccines and refilled prescriptions
- Performed care and assessments on patients ranging from eight-teen and over
- Administer treatments to patients such as nebulizers, irrigation of ears and wound care
- Performed care and assessments on patients ranging from eight-teen and over
- Obtain Prior Authorization for medical procedures and medications
- Phlebotomy
Medical Assistant
TLC Pediatrics
Revere, MA
10.2015 - 04.2016
- Performed assessments for patient’s physicals, ADHD, anxiety and depression visits
- Administered medications and vaccines
- Performed care and assessments on patients from newborn to twenty-five years old
- Administer treatments to patients such as nebulizers, irrigation of ears and wound care
- Patient supply stocking and managing a tidy environment
Medical Assistant (Externship)
Porter Pediatrics
Boston, MA
07.2015 - 08.2015
- Responsible for data entry of cash out and copays into the system, billing and coding
- Scheduled appointments, modified appointment, and canceled patient appointments
- Experience with Medisoft, Eclinical, and Partners programs
- Prepared and administered immunization injections
- Conducted Phlebotomy, STD testing, Strep testing, Guaiac testing and urinalysis
- Maintained examination rooms ensuring all rooms were sanitized and fully stocked
- Conducted Physician referrals
Wage Garnishment Specialist
Delta Management and Association
Chelsea, MA
03.2006 - 10.2014
- Garnished up to 15% of debtors paychecks each pay period till loan was paid in full.
- Severed social security, disability income, and state and federal tax returns.
- Educated Student loan borrowers on how to successfully manage their debt.
- Negotiated acceptable repayment terms and ensured first payment was received by the deadline, before they defaulted on loan agreement.
- Advised consumers on the importance of repayment and provided them with opportunities to prevent involuntary collection action.
Education
Associate of Science - Nursing
Roxbury Community College
Roxbury, MA06-2027
Certificate of Technical Studies - Certified Medical Assistant
Lincoln Tech Allied Health
Somerville, MA08-2015
High School Diploma -
Cambridge Rindge & Latin
Cambridge, MA06-1994
Skills
- Calendar management and scheduling coordination
- Email and correspondence management
- Meeting coordination, agenda preparation, and note-taking
- Executive-level administrative support
- Document preparation and record management
- Data entry and database maintenance
- Office operations coordination
- Workflow optimization and process improvement
- Inventory management and supply tracking
- Vendor communication and coordination
- Policy and procedure support
- Multi-department collaboration
- Professional written and verbal communication
- Client and stakeholder relations
- Conflict resolution and de-escalation
- Team collaboration and cross-functional support
- Customer service in high-volume environments
- HIPAA compliance and confidentiality management
- DOT/FTA regulated documentation and procedures
- Handling sensitive and protected information
- Attention to detail in compliance-driven environments
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Calendar, Drive)
- Electronic Medical Records (EMR/EHR systems)
- Scheduling and tracking systems
- Zoom and virtual meeting coordination
- Project coordination and task tracking
- Research and administrative support
- Event and meeting logistics coordination
- Program support and material preparation
- Trauma-informed communication
- Cultural sensitivity and awareness
- Working with vulnerable and underserved populations
- Empathy-driven client interaction
- Maintaining professionalism in emotionally sensitive environments
- Ability to multitask in fast-paced environments
- Strong organizational and time-management skills
- Independent and self-motivated work style
- High level of discretion and professionalism
Timeline
Medical Assistant
Boston Medical Center
08.2021 - 07.2023
Medical Assistant
Massachusetts Bay Transportation Authority
03.2020 - Current
Medical Assistant
Mount Auburn professional Svcs
04.2016 - 03.2019
Medical Assistant
TLC Pediatrics
10.2015 - 04.2016
Medical Assistant (Externship)
Porter Pediatrics
07.2015 - 08.2015
Wage Garnishment Specialist
Delta Management and Association
03.2006 - 10.2014
Associate of Science - Nursing
Roxbury Community College
Certificate of Technical Studies - Certified Medical Assistant
Lincoln Tech Allied Health
High School Diploma -
Cambridge Rindge & Latin