Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashlee N. Wilson

Grand Prairie

Summary

Detail-oriented and licensed insurance professional with hands-on experience in underwriting, claims adjustment, and client services. Skilled in risk assessment, policy analysis, and cross-functional collaboration. Seeking to contribute analytical expertise and strong decision-making skills to a dynamic underwriting team, while supporting organizational goals through accurate risk evaluation and excellent client service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Service Underwriter

Goosehead Insurance
04.2024 - Current
  • Collaborate with agents and policyholders to craft tailored insurance solutions and ensure optimal coverage.
  • Process endorsements, midterm changes, and renewals with high accuracy and compliance.
  • Provide underwriting guidance to agents while maintaining thorough documentation for audits.

Service Agent

Goosehead Insurance
10.2023 - 04.2024
  • Delivered white-glove, unscripted phone service for clients across complex policy portfolios, with a focus on retention, accuracy, and client satisfaction.
  • Resolved high-volume client inquiries across omnichannel platforms including phone, email, SMS, and Salesforce CRM.
  • Navigated multiple carrier websites to perform account servicing tasks, updates, and policy changes.
  • Contributed to team performance goals including Net Promoter Score, same-day resolution rate, and schedule adherence.
  • Participated in a 3-month training program and successfully met performance-based advancement metrics.

Auto Desk Adjuster

Eberl Claims Service (Contracted with State Farm Insurance)
08.2022 - 06.2023
  • Investigated and evaluated auto claims by reviewing accident reports, verifying coverage, and determining liability.
  • Partnered with vendors and service providers to coordinate claim resolutions efficiently.
  • Maintained detailed records and documentation per compliance standards.

Production Associate (Part-Time)

HelloFresh
12.2021 - 07.2022
  • Conduct quality control checks and maintained compliance with safety and sanitation protocols.
  • Executed production tasks with precision and consistency to meet operational goals.

Personal Shopper

Walmart, Inc.
04.2020 - 01.2022
  • Fulfilled customer orders accurately while communicating about preferences and substitutions.
  • Maintained detailed transaction records and ensured order fulfillment met service standards.
  • Collaborated with team members to resolve issues and streamline daily operations.

Technical Professional – Frac/Acid

Halliburton
05.2019 - 01.2020
  • Applied engineering principles to perform well treatment operations.
  • Managed chemical handling procedures and team safety compliance.
  • Performed preventative maintenance and field reporting tasks.

Team Leader

Panther Plaza Bowling Center
09.2015 - 05.2019


  • Supported shift operations by providing clear guidance, managing team activities, and overseeing customer service functions to ensure a positive guest experience.
  • Completed shift documentation and upheld service standards across departments.
  • Exercised critical decision-making during high-pressure situations and resolved escalated customer concerns with professionalism.
  • Delegated responsibilities across staff members while ensuring accurate shift handover and adherence to internal policies.

Education

Bachelor of Science - Chemical Engineering

Prairie View A&M University
Prairie View, TX

Skills

  • Risk Evaluation & Coverage Analysis
  • Policy Interpretation & Endorsements
  • Claims Investigation & Documentation
  • CRM Systems (Salesforce), Microsoft Office Suite
  • Client Communication & Relationship Management
  • Analytical Thinking & Problem Solving
  • C, MATLAB, ASPEN HYSYS, Linux

Certification

General Lines – Property & Casualty License

Timeline

Senior Service Underwriter

Goosehead Insurance
04.2024 - Current

Service Agent

Goosehead Insurance
10.2023 - 04.2024

Auto Desk Adjuster

Eberl Claims Service (Contracted with State Farm Insurance)
08.2022 - 06.2023

Production Associate (Part-Time)

HelloFresh
12.2021 - 07.2022

Personal Shopper

Walmart, Inc.
04.2020 - 01.2022

Technical Professional – Frac/Acid

Halliburton
05.2019 - 01.2020

Team Leader

Panther Plaza Bowling Center
09.2015 - 05.2019

Bachelor of Science - Chemical Engineering

Prairie View A&M University

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