Ashlee Rollins
Midlothian,TX
Summary
Proven Office Administrator with a track record of enhancing efficiency at D Squared by streamlining office operations and improving customer satisfaction. Expert in database entry and adept at fostering team collaboration, significantly boosting company morale. Achieved a notable increase in operational productivity through strategic planning and effective problem resolution.
Overview
5
5
years of professional experience
Work History
Office Administrator
D Squared
Duncanville, TX
02.2019 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Organized, facilitated and participated in community service efforts.
- Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
GED -
Midlothian High School
Midlothian, TXSkills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Office Management
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Mail handling
- Bookkeeping
- Telephone reception
- Document Scanning
- Leadership and supervision
- Customer Relationship Management (CRM)
- Scheduling appointments
- Scheduling
- File Maintenance
- Payroll
- Calendar Management
- Report Preparation
- Word Processing
- Inbound phone call handling
- Payroll Administration
- Business Administration
- Office Supply Management
- Event Coordination
- Meeting Coordination
- Processing expenses
- Staff Management
- Billing oversight
- Travel Coordination
- Business Correspondence
- Meeting planning
- Strategic Planning
- Performance Improvement
- Financial services support
- Computer Skills
- Customer Service
- Problem Resolution
- Scheduling and Coordinating
- Teamwork and Collaboration
- MS Office
- Administration and Reporting
- Documentation And Reporting
- Decision-Making
- Professional and Courteous
- Customer Relationship Management
- Work Planning and Prioritization
- Team Leadership
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Schedule Management
- Good Judgment
Timeline
Office Administrator
D Squared
02.2019 - Current
GED -
Midlothian High School