ASHLEE FETTER
Council Bluffs,Iowa
Summary
Early childhood educator with a robust background in crafting tailored curricula and maintaining compliance with state regulations. Strong communication and problem-solving skills enable effective collaboration with families, ensuring a nurturing environment for children's growth.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Customer Support Specialist
Amber Pharmacy
Omaha, Nebraska
02.2020 - Current
- Transitioned from care coordinator to lead care coordinator within one year.
- 3 years ago moved to program management to oversee specific drug program.
- Collaborated with pharmacy staff to address medication-related inquiries.
- Provided exceptional customer service to patients and healthcare providers.
- Managed escalated issues, ensuring timely resolutions for customers.
- Trained new team members on customer service protocols and systems.
- Maintained up-to-date knowledge of company products and policies.
- Resolved inquiries efficiently via phone, email, and chat channels.
Bartender
Railway Bar and Grill
Council Bluffs, Iowa
08.2024 - Current
- Served a diverse range of beverages to customers, enhancing overall experience.
- Maintained cleanliness and organization of bar area at all times.
- Engaged with patrons to foster a welcoming and friendly atmosphere.
J&B's Lounge
01.2019 - Current
- Prepared drinks and took orders for food and beverages.
Processed cash and credit card payments efficiently.
Served food to customers while maintaining cleanliness of tables.
Ensured compliance with city, state, and federal food safety regulations.
Executed opening and closing duties for seamless operations.
Engaged with patrons to enhance overall dining experience.
Busied tables and wiped surfaces to uphold hygiene standards.
Teacher
Bright Horizons First National Child Development Center
Omaha, Nebraska
01.2014 - 08.2020
- Developed engaging lesson plans tailored to various learning styles and abilities.
- Fostered a safe and nurturing environment for children aged six weeks to five years.
- Documented daily activities of children to track progress and development.
- Communicated effectively with parents, co-teachers, and supervisors via phone and email.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Ensured compliance with state and federal policies regarding child care practices.
- Collaborated with parents to support children's growth and educational needs.
- Maintained organized files of documentation related to children's activities and development.
- Promoted a positive atmosphere that encourages children's social and emotional growth.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
Salty Dog Bar and Grill
01.2017 - 01.2018
- Prepared beverages and processed food orders efficiently.
Managed cash and credit card transactions accurately.
Served food promptly while ensuring cleanliness of tables.
Followed city, state, and federal regulations for food safety and alcohol service.
Performed opening and closing duties to maintain operational readiness.
Engaged with patrons to enhance overall dining experience.
Bus tables and maintained cleanliness during service hours.
Longhorn Steakhouse
01.2012 - 01.2016
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
Education
Diploma -
Lewis Central
01-2012
Early Childhood Education
Ashford University
Some College (No Degree) - Early Childhood Education
Iowa Western Community College
Council Bluffs, IASkills
- PROBLEM-SOLVING ABILITIES
- DEPENDABLE
- GREAT COMMUNICATION ABILITIES
- ORGANIZED
Certification
Child Development Associates Credential, 2016, Completed the training and classes needed to achieve this credential and it was renewed in 2019
Timeline
Bartender
Railway Bar and Grill
08.2024 - Current
Customer Support Specialist
Amber Pharmacy
02.2020 - Current
J&B's Lounge
01.2019 - Current
Salty Dog Bar and Grill
01.2017 - 01.2018
Teacher
Bright Horizons First National Child Development Center
01.2014 - 08.2020
Longhorn Steakhouse
01.2012 - 01.2016
Diploma -
Lewis Central
Early Childhood Education
Ashford University
Some College (No Degree) - Early Childhood Education
Iowa Western Community College