Open To Work
Ashlee Todd
Tacoma,WA
Work Preference
Summary
Expert in member advocacy with a proven track record in developing and executing strategies that enhance customer satisfaction. Proficient in resolving complex issues and providing comprehensive support, fostering strong relationships between organizations and members. Achievements include driving improvements in customer engagement and operational processes, significantly enhancing overall member experience. Demonstrated leadership through effective communication, problem-solving, and a commitment to continuous professional development.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Venue Box Office Seller (Seasonal)
Live Nation
03.2026 - Current
- Managed high-volume ticket sales and Will Call operations for live events, ensuring accuracy and efficiency under pressure
- Assisted patrons with ticketing, seating, and venue navigation, effectively resolving issues in real time
- Verified ticket authenticity and resolved sensitive guest situations, including fraud prevention and dispute resolution
Founder & Event Coordinator
Blackveil Group LLC
12.2024 - Current
- Managed full-cycle event production, overseeing booking, logistics, promotion, and execution for seamless events
- Coordinated live music events, collaborating with bands, venues, and partners to create memorable experiences
- Developed promotional strategies that enhanced attendance and fostered audience engagement
Founder & President
Shadows of Hope
07.2023 - Current
- Built and engaged music-focused online community through consistent content and brand storytelling, enhancing user interaction
- Executed digital campaigns that boosted audience participation and visibility, driving community growth
- Raised $15,000+ through fan-driven fundraising campaigns and community engagement initiatives
Host & Producer
Macabre Maiden Metalcast
02.2023 - Current
- Produced and managed podcast production, overseeing guest booking, interviews, editing, and publishing to ensure high-quality content delivery
- Coordinated with artists and guests to foster relationships within the music community, enhancing collaboration and engagement
- Collaborated with production teams to synchronize event schedules and announcements.
- Managed seating arrangements and organized crowd flow during busy shows.
Licensing Representative
WA Department of Licensing
09.2023 - 02.2026
- Processed 10–20 applications daily in high-volume, deadline-driven environment, ensuring accuracy and compliance with regulations
- Interpreted regulatory requirements and communicated policies to stakeholders with clarity and professionalism
- Managed public inquiries, providing guidance and resolving complex issues efficiently
Student Success Coach (Promoted: Support Liaison, Document Processor)
STRIDE
01.2016 - 01.2022
- Managed caseload of 30–40 families, developing individualized support plans that enhanced student engagement and academic outcomes
- Coordinated school events, workshops, and family programs, fostering increased community involvement and participation
Air Transportation
Air Force Reserves
11.2012 - 08.2019
- Coordinated logistics for 3–4 cargo aircraft (200+ tons total), enhancing load distribution and timelines to achieve on-time operations in fast-paced, high-pressure environments
- Managed inventory of spare parts for air transportation craftsman projects.
- Resolved customer service issues as they arose pertaining to air transportation services provided by the organization.
Front Desk Manager
Hand and Stone Massage and Facial Spa
01.2015 - 01.2016
- Trained and supervised front desk staff to enhance customer service quality.
- Ensured compliance with health and safety regulations, promoting a safe spa environment.
- Managed front desk operations and ensured smooth guest check-in processes.
- Coordinated appointment scheduling for spa services and treatments effectively.
- Implemented standard operating procedures for front desk operations and guest interactions.
Paraeducator
Renton School District
01.2015 - 01.2016
- Facilitated classroom management and student engagement activities in partnership with teachers.
- Aided students with special needs during instructional time and transitions to enhance learning experiences.
- Supported students with diverse learning needs in classroom activities.
- Collaborated with teachers to develop individualized education plans.
- Assisted in implementing behavioral management strategies for students.
HR Assistant Manager
G4S Secure Solutions
01.2015 - 01.2016
- Developed and implemented HR policies aligned with company objectives and compliance standards.
- Facilitated recruitment processes for various roles within security and safety sectors.
- Coordinated scheduling, communication, and daily operations, ensuring seamless organizational flow and professionalism
- Provided customer-facing support and administrative coordination, enhancing team efficiency in fast-paced environments
Education
B.A. - Entertainment Business Management
Los Angeles Film School
Hollywood, CA12-2026
Master of Arts - Professional School Counseling
City University of Seattle
Tacoma, WA06-2016
Bachelor of Arts - Psychology
Argosy University
Tacoma, WA06-2014
Skills
- Customer support
- Phone support
- Conflict resolution
- Escalation management
- Problem solving
- Active listening
- Empathetic communication
- Attention to detail
- Microsoft Office proficiency
- Documentation management
- Fast-paced multitasking
- Remote collaboration
- Teamwork skills
- Critical thinking
- Policy interpretation
- Information clarity
Certification
- Social Media Marketing – Cornell eUniversity
- Social Media for Working Professionals
- Social Media Professional– Hootsuite
- Social Media Marketing Foundations
Timeline
Venue Box Office Seller (Seasonal)
Live Nation
03.2026 - Current
Founder & Event Coordinator
Blackveil Group LLC
12.2024 - Current
Licensing Representative
WA Department of Licensing
09.2023 - 02.2026
Founder & President
Shadows of Hope
07.2023 - Current
Host & Producer
Macabre Maiden Metalcast
02.2023 - Current
Student Success Coach (Promoted: Support Liaison, Document Processor)
STRIDE
01.2016 - 01.2022
Front Desk Manager
Hand and Stone Massage and Facial Spa
01.2015 - 01.2016
Paraeducator
Renton School District
01.2015 - 01.2016
HR Assistant Manager
G4S Secure Solutions
01.2015 - 01.2016
Air Transportation
Air Force Reserves
11.2012 - 08.2019
B.A. - Entertainment Business Management
Los Angeles Film School
Master of Arts - Professional School Counseling
City University of Seattle
Bachelor of Arts - Psychology
Argosy University