Iliana Lara
Humble,TX
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
9
9
years of professional experience
Work History
Box Office Ticket Seller
Legends Global
07.2025 - Current
- Processed ticket sales transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash handling procedures, ensuring accuracy in financial transactions.
- Assisted in maintaining accurate event schedules and seating charts for optimal guest experience.
- Monitored inventory levels of tickets, supplies, and promotional materials to ensure availability.
Guest Services
Live Nation Entertainment
01.2023 - Current
- Collaborated with team members to coordinate seamless event logistics and address on-site challenges.
- Implemented effective communication strategies to enhance the overall guest experience.
- Demonstrated strong problem-solving skills in high-pressure situations, ensuring customer satisfaction.
- Provided exceptional customer service to concert attendees, ensuring a positive and memorable experience.
Respiratory Equipment Tech
Houston Methodist Hospital
03.2019 - Current
- Managed inventory, ordered supplies, and maintained accurate records of equipment usage and repairs.
- Collaborated with healthcare professionals to assess patient needs and provide appropriate respiratory equipment solutions.
- Collaborated with cross-functional teams to implement quality improvement initiatives and enhance overall service delivery.
- Contributed to departmental goals by consistently meeting or exceeding performance metrics for service quality and efficiency.
Sales Associate
Kate Spade
07.2018 - 01.2019
- Provided exceptional customer service, enhancing client satisfaction and brand loyalty.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Assisted in visual merchandising, creating appealing displays that drove customer engagement.
- Developed product knowledge to educate customers on features and benefits effectively.
Passenger Service Lead
Swissport, Qatar Airways
07.2017 - 06.2018
- Led a team of 15 passenger service agents in delivering exceptional customer service at Qatar Airways.
- Coordinated and supervised the check-in, boarding, and disembarkation processes, ensuring efficiency and adherence to airline protocols.
- Trained and mentored new staff members, fostering a positive and customer-focused work environment.
- Resolved passenger issues and concerns promptly, maintaining a high level of customer satisfaction.
Education
Associates of Applied Science - Music Business Administration
Houston Community College
High School Diploma -
Atascocita High School
Skills
- Time Management
- Administrative Support
- Attention to Detail
- Interpersonal Skills
- Calendar Management
- Data Management
- Teamwork and collaboration
- Reliable and responsible
- Excellent communication
- Goal oriented
LANGUAGES
English
Spanish
Timeline
Box Office Ticket Seller
Legends Global
07.2025 - Current
Guest Services
Live Nation Entertainment
01.2023 - Current
Respiratory Equipment Tech
Houston Methodist Hospital
03.2019 - Current
Sales Associate
Kate Spade
07.2018 - 01.2019
Passenger Service Lead
Swissport, Qatar Airways
07.2017 - 06.2018
Associates of Applied Science - Music Business Administration
Houston Community College
High School Diploma -
Atascocita High School
INTERNSHIP
- Madison Arts
- Arts Management Intern
- Coordinated and executed event of 50 guests with vendors.
- Music marketing for Live at Sambuca by Robbie Madison.
- Booked events for Jazz Night in surrounding Jazz lounges in the Houston area.
SOFTWARE
- Microsoft Office Suite: Excel, Word, Powerpoint, & Outlook
- Google Workspace
- Canva
- CRM Tools
- TMone
- Sabre