Ashlee Tringo
Sauquoit,NY
Summary
Dynamic product management professional with a proven track record at MetLife, excelling in cross-functional collaboration and strategic problem-solving. Adept at optimizing product roadmaps and enhancing operational efficiencies, I leverage stakeholder communication to drive impactful outcomes and foster strong relationships. Committed to delivering innovative solutions that align with business objectives.
Overview
2026
2026
years of professional experience
Work History
Product Management Associate
MetLife
2023 - Current
- Support product planning and roadmap activities, ensuring alignment with business goals.
- Analyze product data and customer feedback to identify optimization opportunities.
- Support backlog refinement and feature prioritization.
- Align diverse stakeholders to drive unified outcomes.
Senior Business Analyst
MetLife
2021 - 2023
- Conducted business process analysis to identify issues and improvement opportunities.
- Collaborated with partners to develop system enhancement and resolve gaps.
- Provided insight on operational impact and supported testing efforts.
- Facilitated meetings with cross-functional stakeholders.
Senior Business Procedures Consultant (RPA)
MetLife
2019 - 2021
- Transition and manual processes to digital workflows.
- Defined operation strategies to improve claim management outcomes.
- Identified project interdependencies and supported enterprise-wide delivery.
- Conducted stakeholder meetings and drove change adoption.
Unit Manager
MetLife
2013 - 2019
- Managed FMLA/STD/TAM processes and workforce allocation.
- Prioritized incoming work based on business needs.
- Supported new customer implementations and escalation resolution.
TAM Claims Support Specialist
MetLife
2012 - 2013
- Delivered training for new hires and ongoing associate development.
- Completed call quality reviews and identified performance trends.
- Provided coaching, mentorship and performance feedback to team members.
TAM Coordinator
MetLife
2011 - 2012
- Managed claim intake and eligibility decisions.
- Resolved customer concerns with timely, effective solutions.
- Met performance standards for call quality, handle time and accuracy.
Education
Proctor High School
Utica, NYHerkimer County Community College
Herkimer, NYSkills
- Cross-Functional Collaboration
- Leadership & Influence
- Scheduling & Task management
- Change Management & Adaptability
- Problem Solving & Strategic thinking
- Relationship building
- Team building & Collaboration
- Stakeholder Communication & Presentation
Timeline
Product Management Associate
MetLife
2023 - Current
Senior Business Analyst
MetLife
2021 - 2023
Senior Business Procedures Consultant (RPA)
MetLife
2019 - 2021
Unit Manager
MetLife
2013 - 2019
TAM Claims Support Specialist
MetLife
2012 - 2013
TAM Coordinator
MetLife
2011 - 2012
Proctor High School
Herkimer County Community College