Ashlee Kierzek
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Student Admissions Advisor
Coding Temple
Remote
07.2023 - 12.2023
- Improved student enrollment rates by conducting informative personalized admissions counseling sessions via phone/zoom.
- Streamlined the application process for prospective students, resulting in increased enrollment numbers.
- Facilitated financial aid workshops for prospective students and their families, helping them navigate the complex application process.
- Assisted students in creating payment plans and applying for financing.
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Developed and implemented targeted outreach strategies to attract a diverse range of applicants.
- Maintained accurate records of all applicant information, ensuring efficient communication between various departments within the institution.
- Identified opportunities for continuous improvement within the admissions process by soliciting feedback from current students and implementing changes accordingly.
- Assisted students in exploring and selecting career paths.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Patient Education Coordinator
ClearChoice Dental Implant Centers
12.2017 - 03.2020
- Met with 5 to 8 possible patients daily in a private consultation setting to discuss dental implant solution, cost and options
- Assisted potential patients in the decision making process utilizing the Clear Choice consult process
- Develop and maintain relationships with potential and current Clear Choice patients, ensuring a smooth hand-off between consult and treatment
- Used Salesforce.com to maintain records of completed transactions and patients
- Managed follow up process by reaching out to potential patients who have already expressed an interest in Clear Choice to help educate them on the process, identify where they are in their decision making process, and/or follow up on patients who may have delayed treatment
- Participated in the local outbound marketing efforts for your Center to increase patient lead generation
- Managed the referral-based lead generation process, working with existing patients to identify potential referrals.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Kept high average of performance evaluations.
Patient Care Coordinator
Sono Bello
01.2015 - 11.2017
- Met with new and existing patients to determine their goals, matching the patient's desired treatment plans with the appropriate surgical team member (Doctor) as the next step in their transformational journey
- Provide value and educate our patients regarding our approach, the procedure, and our processes, including all documentation and financing/payment options available
- Manage the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure
- Maintain and develop a patient pipeline and regularly follow up with prospective patients who did not move forward in their initial consultation
- Demonstrate leadership within your center location to keep the entire team informed, positive, and energized to support the best possible patient experience.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Assistant Manager
American Laser Skincare
Chicago, IL
04.2006 - 11.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined clinic operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
General Studies
Harper College
Palatine, ILLicensed Aesthetician -
The University of Aesthetics
Chicago, IL08.2012
Skills
- Goal Oriented Mindset
- Persuasive Communication
- Consultative Sales
- Customer Relationship Management
- Sales proposal creation
- Client Account Management
- Customer Relationship Building
- Marketing knowledge
- Closing Techniques
- Sales process knowledge
- Financial Aid Knowledge
- Product and service knowledge
Timeline
Student Admissions Advisor
Coding Temple
07.2023 - 12.2023
Patient Education Coordinator
ClearChoice Dental Implant Centers
12.2017 - 03.2020
Patient Care Coordinator
Sono Bello
01.2015 - 11.2017
Assistant Manager
American Laser Skincare
04.2006 - 11.2014
General Studies
Harper College
Licensed Aesthetician -
The University of Aesthetics