Ashleigh Alvarez
Sahuarita,Arizona
Summary
Enthusiastic Munitions Systems Technician in the United States Air Force, expert in coordinating between 25 organizations to deliver and receive services and products, maximizing efficiency of work flow by 98%. Excels in high-stress management and customer service excellence. Mastered problem-solving and critical thinking, enhancing team productivity by training new technicians and overseeing operations across multiple departments. Demonstrates exceptional interpersonal and communication skills, driving seamless coordination and efficient task execution.
Overview
5
5
years of professional experience
Work History
Munitions Systems Technician
United States Air Force
03.2019 - Current
- Facilitated a safe work environment by strictly adhering to established safety protocols and guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while settling disputes or conflicts.
- Directed a team of customer service representatives, expertly handling customer inquiries and suggestions, and following problems through to resolution.
- Oversaw daily operations across eleven departments, ensuring seamless coordination and efficient execution of tasks.
- Trained new technicians on standard operating procedures, ensuring stronger staff development and increased productivity.
Education
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force
Montgomery, AL10.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Support
- Written and oral communication
- Customer inquiries
- Complaint resolution
- Empathy Display
- Account Management
- Interpersonal Skills
- Product and service knowledge
Timeline
Munitions Systems Technician
United States Air Force
03.2019 - Current
Associate of Applied Science - Munitions Systems Technology
Community College of The Air Force