Micqualyn Fuller
Phenix City,United States
Summary
Experienced United States Air Force Veteran adept in logistics coordination, team management, and scheduling, seeking opportunities in the tech industry. Proficient in warehouse operations and skilled in customer service and relationship management. Trained in various communication protocols, with advanced proficiency in the Microsoft Office Suite and document-sharing platforms. Eager to leverage military experience and technical skills to excel in a tech-focused role or internship.
Overview
10
10
years of professional experience
Work History
Munitions Systems Technician (Retired)
United States Air Force
04.2018 - 09.2021
- Managed scheduling and logistics for munitions movements on base
- Led a team of 20+ personnel and oversaw personnel management
- Developed proficiency in Microsoft Excel and maintained customer relations with base-wide accounts
Customer Service Representative
Blue Cross Blue Shield
01.2017 - 04.2018
- Managed inbound calls related to Anthem insurance policies
- Utilized technology to address customer needs and resolve inquiries efficiently
- Consistently delivered high-quality customer service and exceeded performance targets
Customer Service Representative
Aflac
04.2015 - 12.2016
- Responded to inbound calls regarding Aflac products and services
- Utilized computer systems to assist customers and resolve issues promptly
- Demonstrated strong problem-solving skills and maintained positive customer relationships
Hostess
Cheddar's Casual Café
05.2011 - 06.2014
- Managed customer satisfaction through efficient and friendly service
- Supervised wait-staff and coordinated with kitchen staff for smooth operations
- Handled phone orders and resolved customer inquiries with professionalism
Education
Bachelor of Science in Cybersecurity -
Western Governors University
08.2026
High School Diploma -
Central High School
05.2013
Skills
- Strong Analytical and Problem-Solving Skills
- Proficient in Microsoft Office Suite
- Exceptional Interpersonal Communication
- Effective Team Management
- Detail-Oriented and Highly Organized
- Quick Learner with a Passion for Technology and Cybersecurity
- Customer Service
- Relationship Building
- Performance Improvement
- Troubleshooting
- Customer Rapport
- Tech-Savvy
Timeline
Munitions Systems Technician (Retired)
United States Air Force
04.2018 - 09.2021
Customer Service Representative
Blue Cross Blue Shield
01.2017 - 04.2018
Customer Service Representative
Aflac
04.2015 - 12.2016
Hostess
Cheddar's Casual Café
05.2011 - 06.2014
Bachelor of Science in Cybersecurity -
Western Governors University
High School Diploma -
Central High School
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