ASHLEIGH BRAGG
Natchez,MS
Summary
Personable and dedicated team player with an enthusiastic passion for building relationships and proven skill in establishing rapport with clients. I am an organized student nurse with a passion for patients. I offer extensive hands-on experience in multiple units. I am currently completing nursing studies and ready to expand my practical knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Nurse Intern
Merit Health Natchez
Natchez, MS
06.2024 - Current
- Maintained accurate documentation of patient information, including vitals, assessments, and lab results.
- Collaborated with physicians, nurses, and other healthcare professionals to provide quality patient care.
- Responded promptly to emergent situations such as cardiac arrest or trauma incidents.
- Demonstrated knowledge of pharmacology principles when preparing medications for administration.
- Assisted with discharge planning by helping arrange follow-up appointments or home health services.
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
Teller/Receptionist
Concordia Bank and Trust Company
Natchez, MS
08.2022 - 10.2024
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Customer Service Representative
TTEC
12.2020 - 03.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Explained benefits, features and recommendations to maximize client retention.
Customer Service Representative Agent
Maximus Federal Services
Hattiesburg, MS
09.2019 - 02.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Front Cashier
Walmart
Flowood , MS
08.2018 - 07.2019
- Closed cash register by counting cash and reconciling checks and charges.
- Operated cash register, processing payments of cash, checks, credit cards and gift cards.
- Scanned bar codes, verified accuracy of prices and totaled bills for payment.
- Resolved discrepancies between item prices in computer system and product labels.
Cashier
Supervalu Sunflower
Raymond , MS
05.2018 - 08.2018
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Processed sales transactions to prevent long customer wait times.
Sales Associate/Cashier
The Girlie Boutique
Pearl, MS
08.2017 - 10.2017
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Counted cash at end of shift and prepared bank deposits.
- Met physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
Education
Associate of Science - Registered Nurse
Alcorn State University School of Nursing
Natchez, MS05-2025
Associate of Arts - Liberal Arts And General Studies
Hinds Community College
Raymond, MS05.2022
High School Diploma -
Nanih Waiya Attendance Center
05.2016
Skills
- EHR software, Medhost
- Verbal and written communication
- Building rapport
- Adaptive team player
- Prioritization
- Team collaboration
- Problem-solving
Certification
- Healthcare, Medicare 2019
- BLS/CPR, American Heart Association - 2023
Accomplishments
- National Society of Leadership and Success Honor Society Member
- Gamechanger Award 2024
- Top Seller Award 2024
- Outstanding Service Scholarship 2024
Timeline
Student Nurse Intern
Merit Health Natchez
06.2024 - Current
Teller/Receptionist
Concordia Bank and Trust Company
08.2022 - 10.2024
Customer Service Representative
TTEC
12.2020 - 03.2022
Customer Service Representative Agent
Maximus Federal Services
09.2019 - 02.2020
Front Cashier
Walmart
08.2018 - 07.2019
Cashier
Supervalu Sunflower
05.2018 - 08.2018
Sales Associate/Cashier
The Girlie Boutique
08.2017 - 10.2017
Associate of Science - Registered Nurse
Alcorn State University School of Nursing
Associate of Arts - Liberal Arts And General Studies
Hinds Community College
High School Diploma -
Nanih Waiya Attendance Center