Ashleigh Burks
Springfield,VA
Summary
Accomplished leader with 13 years of experience in customer service, military pay, and disbursing operations. Skilled in teaching and leading individuals in military pay, demonstrating a strong ability to quickly master complex skills and guide others through effective coaching. Results-oriented and people-focused, with a proven track record of implementing positive changes in complex environments. Capable of building high-performing teams and transforming teammates into high-performing producers. Experienced in processing thousands of transactions while training General Service personnel to adhere to United States Army Financial Command (USAFMCOM) standards. Proficient in mentoring and training Civilian and Military Service members in military pay and disbursing functions. Expertise in financial pay systems, including DJMS, DJMS.rc, CMS, DMO, PRAA, WEB DMO, DDS, OTCnet, IPERMS, Microsoft Teams, Smart Voucher, eMILPO, IPPS-A, Outlook, JPBB (separation payments). Familiar with regulations such as AR 37-104-3, DODFMR, AR 600-4, ADSM/MMPM, AR 600-8-10, and JTR.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisory Military Pay Technician
Fort Belvoir Army Military Pay Office
09.2024 - Current
- Pay Plan: GS 08 - General Schedule (Ch 51, 5 U.S.C.)
- Supervised multiple sections comprising seven or more technicians, planning, and organizing work and establishing long-range and short-term priorities
- Provided advice, guidance, and instruction to employees on work and administrative matters
- Led process improvement efforts through ongoing analysis of customer needs to enhance productivity and quality
- Identified and analyzed problem areas, considering alternative solutions, and selecting the most appropriate actions
- Coordinated with other units on work accomplishment, priorities, and procedures
- Ensured compliance with applicable laws and regulations, safeguarding funds, property, and other assets against fraud, waste, loss, unauthorized use, or misappropriation
- Assigned work based on immediate priorities, workload, and employee capabilities, reviewing work for technical adequacy and compliance with established policies, procedures, and deadlines
- Completed payroll accurately and timely to meet employee expectations.
Military Pay Technician
Fort Belvoir Army Military Pay Office
08.2023 - 09.2024
- Pay Plan: GS 7- General Schedule (Ch 51, 5 U.S.C.) Series/Grade: 0545 Military Pay/GS-07
- Expert knowledge in Active Duty Pay Customer Service, MilPay Review, Processing, Separations, Debt Management, Special Actions, In/Out Processing
- Processed a wide variety of pay transactions, including BAH changes, Meal Deduction Recoupment, Traditional Savings Program updates, Blended Retirement System Auto-Enrollment, Family Separation Allowance (FSA), Imminent Danger Pay (IDP), Hardship Duty Pay (HDP), Combat Zone Tax Exclusion (CZTE), Leave Re-instatement, State of Legal Residency Changes, Direct Deposit Changes, Check and Allotment traces/recalls, SGLI changes, Allotments, Casual Pays, Advance Pays, Cost of Living Allowances, and Military Promotions
- Researched and processed UCFR changes to ensure service members are correctly assigned to their units
- Completed payroll accurately and timely to meet employee expectations.
Lead Military Pay Technician
Fort Belvoir Army Military Pay Office
03.2024 - 09.2024
- Pay Plan: GS07 - General Schedule (Ch 51, 5 U.S.C.) Series/Grade: 0545 Military Pay/ GS-07
- Led a team of four or more employees in processing a wide variety of military pay transactions, distributing and balancing the workload to ensure timely accomplishments
- Maintained records of work accomplishments and time expended, preparing production reports as requested
- Instructed employees on tasks and job requirements, developing written instructions as necessary, and answering questions regarding procedures, policies, and directives
- Reviewed technician transactions for accuracy, taking corrective actions as necessary, and compiling reports for submission to DFAS
- Ensured effective operation of the AMPO in the absence of the director, deputy director, and supervisor
- Promoted to GS-08 effective 5-24-2024
Disbursing Cashier
Fort Bliss Army Military Pay Office
08.2020 - 05.2023
- Processed Cash Collections Vouchers, Death Gratuity, OCTnet Deposits, Bank Deposits, and Statement of Agent Officers Account using DDS
- Trained, assisted, and created access for newly appointed cashier agents
- Assisted the Separation Section by inputting separation payments into DDS
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Produced financial statements and reports to comply with regulations.
Military Pay Technician
Fort Bliss Army Military Pay Office
07.2020 - 05.2023
- Expert in customer service, Mil-Pay Review, Processing, Separations, Debt Management, Special Actions, In/Out Processing, and Customer Service Sections
- Precisely researched and processed a wide variety of pay transactions
- Balanced and monitored daily workload, making adjustments as needed
- Developed and conducted training sessions and instructed employees on tasks and job requirements
- Responded to technical and complex correspondence and inquiries concerning military pay accounts
- Adhered to Internal Control Program requirements to prevent waste, fraud, and abuse
- Collaborated on processing complex cases and reviewed work for accuracy and compliance
- Validated cycles in CEDMS and processed check and allotment recalls/traces
- Conducted quarterly training on various topics, including Basic Allowance for Housing and Blended Retirement System
- Established and maintained payroll accounts, conducted military payroll audits, and reviewed work for technical adequacy
- Expert Trainer in Customer Service Cashier Duties and conducted New Hire Training through DFAS
- Series/Grade: 0545 Military Pay/GS-07
- Pay Plan: GS - General Schedule (Ch
- 51, 5 U.S.C.)
Education
Bachelor's degree - Biology/Pre-Physical Therapy
Alcorn State University
Lorman, MS07.2011
Skills
- Written and verbal communication
- Customer relations
- Issue resolution
- Organizational growth
- Defense finance systems familiarity
- Microsoft office suite proficiency
- Continuous improvement mindset
- Quality control procedures
References
- Elisa White, Fort Bliss Army Military Pay Office, Lead Military Pay Technician, 1(915)373-8824, Elesia.white.civ@army.mil
- Briselda Harris, Fort Campbell Army Military Pay Office, Supervisory Military Pay Technician, 1(702)857-9853, Briselda.harris.civ@army.mil
Key Qualifications
- Exceptional problem-solving skills with advanced research capabilities used to address pay-related issues, including debt management, military pay review, processing, in-and-out processing, and housing.
- Over two years of specialized experience equivalent to GS-05, and more than one year equivalent to GS-06, with a level of difficulty and responsibility comparable to GS-07.
- Proficient in financial management systems and supporting functions to process and review payroll, applying payroll concepts, policies, and principles.
- Advanced communication skills in reading, writing, and interpreting the English language.
- Skilled in Microsoft Office, Excel, Adobe, with system experience in DJMS, CMS, CEDMS, WebDMO, DDS, and IPPS-A.
- Expert coder/inputter on Web DMO, reviewing and correcting military pay transactions and identifying causes of incorrect pay entitlements.
- FM Level 1 Certified with exceptional customer service skills in finance customer service and disbursing operations.
Certification
Department of Defense Level 1- Financial Management Certification (45Hrs)
Timeline
Supervisory Military Pay Technician
Fort Belvoir Army Military Pay Office
09.2024 - Current
Lead Military Pay Technician
Fort Belvoir Army Military Pay Office
03.2024 - 09.2024
Military Pay Technician
Fort Belvoir Army Military Pay Office
08.2023 - 09.2024
Disbursing Cashier
Fort Bliss Army Military Pay Office
08.2020 - 05.2023
Military Pay Technician
Fort Bliss Army Military Pay Office
07.2020 - 05.2023
Department of Defense Level 1- Financial Management Certification (45Hrs)
Bachelor's degree - Biology/Pre-Physical Therapy
Alcorn State University
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