Summary
Overview
Work History
Education
Skills
Timeline

Ashleigh Cappetta

Tatamy,PA

Summary

Accomplished in enhancing team morale and customer satisfaction as a Lead Server and Bartender at Red Robin. Skilled in problem-solving, exceptional communication, and meticulous attention to detail, contributing to elevated dining experiences and effective team leadership. Possesses a strong foundation in employee training and development, ensuring high standards of service and efficiency. Adept in legal research, leveraging this skill to promote fairness and compliance in the workplace. Aspiring law student with proven leadership abilities, ready to apply expertise in legal research, problem-solving, and communication to make meaningful contributions in the legal field.

Overview

3
3
years of professional experience

Work History

Lead Server and Bartender

Red Robin
02.2022 - Current
  • Acted as liaison between team and management to address low morale, escalating concerns to higher-ups when necessary to ensure a positive and productive work environment.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Restaurant Hostess

Ruby Tuesday Restaurant
05.2021 - 01.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Education

Associate of Applied Science - Legal Studies

Northampton Community College, Bethlehem, PA
05.2025
  • Dean's List [2022-2023]
  • Nominated to publish a feminist study of Dolley Madison's life in the 2023 Beacon Society Essay Competition.
  • Vice-president of Art Club in 2022
  • Research Project - Conducted semester-long research uncovering Dolley Madison's influence on American society, her role in shaping early American politics, and her efforts in preserving historical artifacts; presented findings through a written report and oral presentation.
  • Research Project - Investigated the origins, ideology, and activities of the Proud Boys, analyzing their impact on contemporary political discourse and broader social trends; findings were presented in a detailed report and formal presentation.

Skills

  • Legal Research
  • Problem-Solving
  • Exceptional Communication
  • Attention to Detail
  • Team Leadership
  • Employee Training and Development
  • Oral Communication
  • Responsible and Trustworthy
  • Positive and Friendly Attitude

Timeline

Lead Server and Bartender - Red Robin
02.2022 - Current
Restaurant Hostess - Ruby Tuesday Restaurant
05.2021 - 01.2022
Northampton Community College - Associate of Applied Science, Legal Studies

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Ashleigh Cappetta