Ashleigh Carter
Garland
Summary
Detailed and results-driven professional with 8+ years of experience in service and support. Customer-focused team player with a strong ability to resolve conflicts swiftly and effectively. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Care Center Specialist II
State Farm
Richardson
12.2021 - 10.2025
- Functioned as the main point of contact for State Farm agents, their staff, and occasionally policyholders, resolving inquiries regarding coverage, discounts, billing, and policy changes.
- Researched and resolved complex billing and policy issues, applying analytical and problem-solving skills to enhance customer satisfaction.
- Delivered personalized and caring customer service, consistently maintaining high service standards and ensuring positive customer experiences.
- Perform premium breakdowns and calculate rates electronically or manually based on selected coverages.
- Prepared a variety of reports, endorsements, filings, form letters and cancellation letters.
- Coached training classes by analyzing live calls and providing constructive feedback, fostering skill development among new team members.
Style Consultant/Sale Associate/Cashier
Target
Mesquite
10.2019 - 08.2021
- Assisted customers by employing persuasive techniques, ensuring a positive and satisfying experience.
- Helped an average of 40 customers per day by responding to inquiries and locating products
- Maintained a high level of professionalism while interacting with customers in person or over the phone.
- Aided co-workers in resolving customer complaints and delivering excellent service, contributing to improved satisfaction ratings.
- Collaborated with team members to enhance client experience and satisfaction.
- Developed strong relationships with customers through friendly communication, fostering customer loyalty.
- Supported team members with cash register operations, product labeling, and Tech coverage.
Customer Service Specialist
Genpact LLC
Richardson
09.2018 - 10.2019
- Assisted 100+ customers per day, providing successful solutions in a polite manner using active listening and empathy to ensure customer retention
- Identified customer needs through research, providing tailored solutions and alternatives
- Maintained comprehensive product and service knowledge to effectively address customer concerns and inquiries
- Built sustainable relationships with customers through effective interpersonal skills and engagement
Education
Some College (No Degree) - Psychology
Texas Southern University
Houston, TXSkills
- Salesforce
- Linux
- Analytical problem-solving
- Precision
- Attentive to detail
- Verbal and written communication
- Active listening
- Interpersonal awareness
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Care Center Specialist II
State Farm
12.2021 - 10.2025
Style Consultant/Sale Associate/Cashier
Target
10.2019 - 08.2021
Customer Service Specialist
Genpact LLC
09.2018 - 10.2019
Some College (No Degree) - Psychology
Texas Southern University