Ashleigh Cousin
Red Oak,TX
Summary
Achieved significant improvements in patient data management and appointment scheduling efficiency at Saint Thomas Community Health Center. Excelled in patient care coordination and strong communication, reducing wait times and enhancing team collaboration. Mastered software systems for superior customer service, demonstrating both hard and soft skills in a high-volume healthcare setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Population Health Assistant
Saint Thomas Community Health Center
08.2023 - 12.2023
- Streamlined health records management, ensuring accurate and timely documentation of patient data.
- Reduced wait times for appointments by implementing effective scheduling strategies.
- Maintained strong working relationships with patients, families, and interdisciplinary team members to ensure comprehensive care provision.
- Boosted team efficiency through clear communication and collaboration with fellow healthcare associates.
Healthcare Call Center Representative
Saint Thomas Community Health Center
11.2022 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front Desk Patient Service Associate
Saint Thomas Community Health Center
04.2021 - 11.2022
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
Daycare Teacher
Genesis Learning Center
04.2017 - 01.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Elderly Caregiver
Family Helpers Of Greater New Orleans
05.2015 - 08.2016
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Diploma -
Warren Easton Charter High Scool
New Orleans, LA05.2014
Skills
- Strong Communication Skills
- Organizational abilities
- Patient Care Coordination
Certification
I have a certification in Dental Assistant.
Timeline
Population Health Assistant
Saint Thomas Community Health Center
08.2023 - 12.2023
Healthcare Call Center Representative
Saint Thomas Community Health Center
11.2022 - 08.2023
Front Desk Patient Service Associate
Saint Thomas Community Health Center
04.2021 - 11.2022
Daycare Teacher
Genesis Learning Center
04.2017 - 01.2021
Elderly Caregiver
Family Helpers Of Greater New Orleans
05.2015 - 08.2016
Diploma -
Warren Easton Charter High Scool