Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Wheelchair Agent
Unifi Aviation
10.2022 - Current
Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
Escorted handicapped passengers from terminal to aircraft.
Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Provided boarding assistance to elderly, sick or injured people.
Patient Transporter
Piedmont Henry Hospital
04.2021 - 10.2021
Warmly greeted patients and visitors and made each feel welcome.
Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Helped other staff with patient transfers by moving patients between departments.
Provided physical support to patients through diverse types of mobility assistance.
Cashier-Server
CJ Resturant
09.2018 - 01.2021
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Served food and beverages promptly with focused attention to customer needs.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Processed orders and sent to kitchen employees for preparation.
Volunteer-Registration Representative
Brooklyn Hospital Center
05.2015 - 09.2015
Maintained accurate records by updating patient demographics, insurance, and financial information.
Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
Answered patient questions and inquiries regarding registration process and documentation.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Upheld HIPAA regulations and standards for protecting patient information.
Education
Associate of Applied Science - Biology
Medgar Evers College of The City University of New York
Brooklyn, NY
05.2017
Skills
Disability Awareness
Wheelchair Navigation
Safety awareness
Professionalism and Courtesy
Strong Organization
TSA Collaboration
Coordinating schedules
Timeline
Wheelchair Agent
Unifi Aviation
10.2022 - Current
Patient Transporter
Piedmont Henry Hospital
04.2021 - 10.2021
Cashier-Server
CJ Resturant
09.2018 - 01.2021
Volunteer-Registration Representative
Brooklyn Hospital Center
05.2015 - 09.2015
Associate of Applied Science - Biology
Medgar Evers College of The City University of New York