Jervonne James
Brooklyn,NY
Summary
Professional with experience in supporting passengers and ensuring smooth travel experiences. Known for strong focus on team collaboration and adapting to changing needs. Skilled in customer service, safety protocols, and efficient mobility assistance. Reliable and result-driven, committed to enhancing passenger satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Wheelchair Agent
Prime Flight
10.2024 - Current
- Provided friendly and efficient customer service while helping wheelchair passengers with their travel needs.
- Managed passenger expectations by providing accurate information about the services provided as well as estimated wait times for boarding and deplaning procedures.
Wheelchair Agent
Airway Cleaners
10.2022 - 10.2024
- Managed passenger expectations by providing accurate information about the services provided as well as estimated wait times for boarding and deplaning procedures.
- Followed up regularly with customers after their travels have been completed in-order to assess satisfaction levels associated with their experience using the company's services.
- Responded promptly to customer inquiries regarding services offered by the company related to wheelchair travel.
- Demonstrated excellent problem-solving skills to quickly resolve complex issues related to wheelchairs and other mobility devices.
City Carrier
United states postal service
09.2017 - 10.2022
- Provided accurate tracking information for package deliveries using the latest technology systems.
- Implemented proactive strategies to prevent theft of mail items while on route deliveries.
- Handled incoming and outgoing mail and packages with efficiency, accuracy, and safety.
- Exhibited flexibility when responding quickly to changes in work assignments or priorities.
- Delivered friendly customer service by providing helpful solutions to difficult problems.
Security Officer
Corporate Loss Prevention Associates
04.2012 - 09.2017
- Enforced safety regulations, policies, and procedures to ensure a safe environment.
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized effective communication skills to interact with staff, guests, vendors, and law enforcement personnel in a professional manner.
- Observed, reported, and documented suspicious activities to management.
- Trained new security personnel on security protocols and procedures.
Education
Bachelor of Science - Applied Psychology
Suny Canton
Canton, NY05-2026
High School Diploma -
Boys And Girls Highschool
Brooklyn, NY08-2006
Skills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
- Patient assistance
- Customer service
Timeline
Wheelchair Agent
Prime Flight
10.2024 - Current
Wheelchair Agent
Airway Cleaners
10.2022 - 10.2024
City Carrier
United states postal service
09.2017 - 10.2022
Security Officer
Corporate Loss Prevention Associates
04.2012 - 09.2017
Bachelor of Science - Applied Psychology
Suny Canton
High School Diploma -
Boys And Girls Highschool