Ashleigh Dunlap
Columbia,SC
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teacher
Creative Beginnings Christian Academy
01.2020 - Current
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
General Manager
Five Guys
Irmo, SC
01.2017 - 01.2020
- As the general manager of five guys in Irmo I learned many skills the main skill being leadership and customer service.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Customer Service Representative
Bank Of America
Remote , SC
01.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Marcos Pizza
Cayce , SC
01.2014 - 01.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate of Arts - Photography
Midlands Technical College
West Columbia, SC06.2017
Skills
- Upbeat and Positive Personality
- Customer Account Management
- Issue and Complaint Resolution
- Time Management
- Customer Service
- Peripheral Device Configuration
- Supplier Monitoring
- Policy Development and Enforcement
- Business Leadership
- Focus and Follow-Through
- Hiring and Onboarding
- Originality and Creativity
- Human Resources Oversight
Accomplishments
- Worked one-on-one with neurodiversity student with autism.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Serve Safe Certified, Five Guys - expires 2024
Timeline
Teacher
Creative Beginnings Christian Academy
01.2020 - Current
Customer Service Representative
Bank Of America
01.2019 - 11.2019
General Manager
Five Guys
01.2017 - 01.2020
Assistant Manager
Marcos Pizza
01.2014 - 01.2017
Associate of Arts - Photography
Midlands Technical College