Summary
Skills
Accomplishments
Work History
Education
Publications
Additional Information
Languages
Work Availability
Timeline
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Ashleigh Elmer

Ashleigh Elmer

EdTech Recruiter
Largo,MD

Summary

Dedicated Ed Tech professional with a history of exceeding company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

  • SaaS
  • Adaptability
  • Mentoring
  • Team Orientation
  • Project Management
  • Innovation
  • Problem-Solving
  • Recruiting
  • Sales and Digital Marketing
  • Communication
  • CRM
  • LMS

Accomplishments

  • Produced a historic 98% complete rate metric, which was published in the 2023 mid-year report on 2U Inc.’s company website
  • Published in 2U Inc.’s SE Spirit and Culture Promotions Corner in 2021
  • Won the Simmons Student Engagement Guiding Principles Award in 2020
  • Named PayPal’s Employee of the Month 5 times from 2016-2017

Work History

Sr. Admissions Counselor

2U Inc./ EdX
03.2017 - Current
  • Independently maintain positive relationships with students, faculty, alumni, and administration.
  • Exceed departmental enrollment rates during high lead volume and maintains 95% average answer rate.
  • Effectively navigated recent changes in leadership, program curriculum, and various daily processes while maintaining positivity and staying focused on student pipeline management.
  • Execute marketing campaigns to promote upcoming webinars and to encourage user action.
  • Establish relationships with multiple stakeholders to promote academic programs.
  • Utilize CRM tools to maintain and organize lead structure of incoming and existing leads.
  • Analyze data trends related to enrollment management initiatives such as yield rates.

Executive Assistant and Head of Talent Acquisition

BMORE INDI
07.2020 - 01.2021
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Held auditions for parts and negotiated contracts with actors determined suitable for specific roles.
  • Utilized various social media platforms to promote YouTube channel content.
  • Reviewed film, recordings, or rehearsals to conform to production and broadcast standards.
  • Compiled scripts, program notes, and other material related to productions.

Credit Agent II

PayPal
10.2014 - 03.2017
  • Reviewed 75+ incoming calls and emails from customers; responded promptly with accurate information.
  • Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.
  • Consulted with customers to resolve complaints and verified financial and credit transactions.
  • Led and directed team members on effective methods, operations and procedures
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Customer Service Associate

Wegmans Family Food Markets
05.2012 - 04.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained proper ServSafe food handling techniques.
  • Consistently met performance goals set forth by supervisors.
  • Developed strong interpersonal skills while interacting with customers and coworkers in fast-paced environment.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Professional Certificate - Foundations of Artificial Intelligence

IBM
Online
09.2023

Bachelor of Science - Sociology And Anthropology

Towson University
Towson, MD
12.2013

Associate of Arts - Transfer Studies And Business Certificate

Anne Arundel Community College
Arnold
12.2011

Publications

  • Maryland Bards Poetry Review — “The Sun”
  • Broadcast Music Inc. — “Greater” and “Impossible”
  • Poetry Moment at New Deal Cafe — “Escape”

Additional Information

2023 Mid-Year Manager Evaluation

Overall Proficiency Rating = Surpassed Expectations (Went above and beyond expectations on competencies relevant to level; often setting the standard and example for others.)

Purpose

Ashleigh has excelled in these related competencies, most notably in her adaptability during a time of significant change impacting her role. She has navigated effectively a change in leadership, program curriculum, and various daily processes while maintaining positivity and staying focused on her student pipeline. She has not once allowed the changes to sacrifice quality in her work, and has regularly proactively identified potential challenges and solutions to her recruitment. This has included such activities as pushing for more information regarding a program curriculum change and proactively working with stakeholders to resolve applicant issues. She has stayed open to new challenges throughout this year.

Results

Ashleigh has surpassed expectations in this area. When I have reviewed each cohort and Ashleigh's work, I can confidently say she has done all she can to maximize the potential outcomes of the cohort. She has done so amidst a change in recruitment workload. In her functional work, Ashleigh is a model for how to conduct effective recruitment conversations. In call reflections, I frequently hear her exemplify the best practices in our department, even during difficult conversations handling applicant frustrations or gray areas. Ashleigh has maintained best practices in supporting BA webinars and the student ambassador program, consistently executing in the areas of the business under her purview.

People

Ashleigh's focus on the success of her applicants is consistent, and she very effectively represents the university brand. She is seen by the Simmons stakeholders as a trusted collaborator able to adjust communication strategies as needed. I have seen Ashleigh maintain neutrality amidst potential frustration, such as setbacks to effective Marketing of new program curriculum. She has focused on what she can influence positively, both in relating to students and to the partner. I have trust in Ashleigh to step in with the partner in my absence if ever needed. She excels in these competencies.

Languages

English
Native or Bilingual
French
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Executive Assistant and Head of Talent Acquisition

BMORE INDI
07.2020 - 01.2021

Sr. Admissions Counselor

2U Inc./ EdX
03.2017 - Current

Credit Agent II

PayPal
10.2014 - 03.2017

Customer Service Associate

Wegmans Family Food Markets
05.2012 - 04.2014

Professional Certificate - Foundations of Artificial Intelligence

IBM

Bachelor of Science - Sociology And Anthropology

Towson University

Associate of Arts - Transfer Studies And Business Certificate

Anne Arundel Community College
Ashleigh ElmerEdTech Recruiter