Stephan Humphrey
Dolton,IL
Summary
A results-driven Manager with six years of experience. With a proven track record of leading successful teams, implementing strategic initiatives, and achieving organizational goals, seeking an opportunity to leverage leadership skills and business acumen to drive growth and excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Admissions Counselor Manager
2U Inc./Edx Syracuse University (MSEng)
2022.08 - 2024.05
- Presented approved admissions presentations to promote programs to prospective students.
- Conducted follow-up activities with prospective students, directors, and staff to ensure successful completion throughout the admissions/enrollment process.
- Initiated campaigns to recruit students to attend the university.
- Established and maintained consistent performance goals.
- Interviewed prospective students to align their goals with the program's curriculum.
- Reviewed application materials to ensure a strong candidacy.
- Updated tools, resources, and process documents available to the team via spreadsheets/reports.
Admissions Counselor Manager
2U Inc./ Syracuse University (MBA)
2021.09 - 2022.08
Admissions Counselor Manager
2U Inc./ Baylor University (MPH)
2019.12 - 2021.09
Account Receivable Specialist
Vertafore (Contract)
2019.05 - 2019.10
- Successfully managed an organized pipeline of customer accounts to ensure payments were received.
- Implemented organizational strategies for various data, including account reconciliations.
- Maintained detailed and accurate files and notes within various A/R systems.
- Provided audit support to Directors, ensuring successful completion of projects.
Member Services Manager
S3 Shared Services Solution (Bellco)
2018.09 - 2019.05
- Provided customer service, assisting with issuing official checks, processing loan and credit card payments, and transferring funds between member accounts.
- Recognized cross-sell opportunities and referred to members of the sales team.
- Sold bank products, such as CDs.
- Managed a team of twenty-five employees while handling escalation calls.
Community Relations Manager
Oak Street Health (OSH)
2017.09 - 2018.09
- Directed community engagement initiatives, collaborating with a dynamic team to surpass outreach targets.
- Formulated and executed strategic plans to enhance community relations, resulting in target goal satisfaction.
- Managed day-to-day operations of community outreach programs, including budgeting, resource allocation, and process optimization.
- Cultivated a culture of innovation and collaboration, fostering increased community engagement, and stakeholder satisfaction.
Associate Product Control Analyst
Ensono
2016.06 - 2017.06
- Traveled with the migration team to enhance skills regarding new systems from new clients.
- Collaborated with the I-series team on technical issues regarding servers.
- Proactively monitored all scheduler software on both mainframe and server environments.
- Restarted services and rebooted servers virtually and remotely.
- Followed and developed various run book procedures
- Manipulated load-balanced servers.
- Monitored MVS system consoles by responding to alerts and resolving issues.
- Executed triage tasks regarding incident management, escalation, and documentation.
Education
Bachelor of Arts - Corporate Communication Studies
Northern Illinois University
DeKalb, IL06.2016
Skills
- Data Analysis
- Cross-Cultural Understanding
- Project Management
- Policy and Procedure Improvements
- Team Collaboration
- Performance Management
- Staff Management
- Salesforce Management
Committees And Trainings
- Culture Committee, 2U Inc., 12/01/19 - 05/2024
- Black Engagement Committee, 2U Inc., 12/01/19 - 05/2024
- Events Committee, 2U Inc., 12/01/19 - 05/2024
- Bias vs Unbiased Managerial Training, 2U Inc.
- PMx Training, 2U Inc.
- Tableau Software Training, 2U Inc.
- P&L Training, Vertafore
Certification
- Agile Project Management Certification, University Systems of Maryland, 04/2024
- Digital Marketing Certification, Google Inc., 02/2022
- Google Ads Certification, Google Inc., 02/2022
Timeline
Admissions Counselor Manager
2U Inc./Edx Syracuse University (MSEng)
2022.08 - 2024.05
Admissions Counselor Manager
2U Inc./ Syracuse University (MBA)
2021.09 - 2022.08
Admissions Counselor Manager
2U Inc./ Baylor University (MPH)
2019.12 - 2021.09
Account Receivable Specialist
Vertafore (Contract)
2019.05 - 2019.10
Member Services Manager
S3 Shared Services Solution (Bellco)
2018.09 - 2019.05
Community Relations Manager
Oak Street Health (OSH)
2017.09 - 2018.09
Associate Product Control Analyst
Ensono
2016.06 - 2017.06
Bachelor of Arts - Corporate Communication Studies
Northern Illinois University
- Agile Project Management Certification, University Systems of Maryland, 04/2024
- Digital Marketing Certification, Google Inc., 02/2022
- Google Ads Certification, Google Inc., 02/2022
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