Summary
Overview
Work History
Education
Skills
Timeline
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Erika Fernandes

New Bedford,MA

Summary

Resourceful Salesforce Administrator known for high productivity and efficient task completion. Specialize in CRM strategies, data management, and workflow automation to enhance operational efficiency. Excel in problem-solving, communication, and project management, ensuring seamless integration and optimization of Salesforce systems within business processes.

Overview

8
8
years of professional experience

Work History

Admissions Counselor III

Southern New Hampshire Services
Manchester, NH
11.2020 - Current
  • Collaborated with faculty members to ensure that application requirements are accurately reflected in communications with potential students.
  • Reviewed applications, evaluated transcripts, and made decisions regarding admission status.
  • Assisted in the development of recruitment strategies to attract a diverse student body.
  • Analyzed enrollment trends to identify potential areas for improvement within the admissions process.
  • Worked closely with stakeholders to understand their needs and determine appropriate solutions.

Sales Associate

Northwestern Mutual Life Insurance
Woburn, MA
02.2017 - 11.2020
  • Educated clients on various types of life insurance policies available in the market.
  • Ensured compliance with all applicable laws when issuing policies or making recommendations.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Analyzed client portfolios to determine best investment opportunities.
  • Collaborated with other departments such as underwriting or claims processing teams.
  • Conducted market research to identify potential new products and services.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH

Certificate of Computer Programing -

Southern New Hampshire University
Hooksett, NH

Skills

  • Application review
  • Data analysis
  • Recruitment strategies
  • Stakeholder collaboration
  • Customer relationship management
  • Market analysis
  • Analytical thinking
  • Project management
  • Problem solving
  • Workflow management

Timeline

Admissions Counselor III

Southern New Hampshire Services
11.2020 - Current

Sales Associate

Northwestern Mutual Life Insurance
02.2017 - 11.2020

Bachelor of Science - Business Administration

Southern New Hampshire University

Certificate of Computer Programing -

Southern New Hampshire University

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