HANNAH ROBERTS
Montgomery
Summary
Professional admissions expert adept at guiding students through application processes and enhancing academic communities. Strong focus on collaboration, adaptability, and delivering impactful results. Skilled in student counseling, application evaluation, and program marketing. Known for reliability and effective communication in dynamic environments.
Overview
7
7
years of professional experience
Work History
Admissions Counselor III
Southern New Hampshire University
01.2022 - Current
- Conducts 40+ phone interviews daily with prospective students, assessing their educational goals and guiding them through the admissions process
- Manages multiple applications, ensuring students complete required documentation and stay on track for enrollment deadlines
- Advises students on academic programs, financial aid options, and university policies to facilitate informed decision-making
- Collaborates with internal departments, including financial aid and academic advising, to resolve student concerns and provide seamless support
- Maintains accurate records of student interactions and application statuses in the university's CRM system
Property Analyst
Proplogix
01.2021 - 01.2022
- Researched and analyzed real estate tax assessments, ensuring accuracy and compliance with local tax laws
- Prepared and reviewed detailed reports to support property tax appeals and litigation efforts
- Utilized Geographic Information Systems (GIS) to locate parcel data, zoning information, and property boundaries
- Communicated with property owners, legal professionals, and municipal agencies to obtain necessary records and clarifications
- Assisted in identifying trends and discrepancies in tax assessments to provide strategic recommendations
Event Guide
Universal Orlando Studios
08.2019 - 06.2020
- Provided exceptional guest service by assisting with special events, including arrivals, departures, and check-ins.
- Managed crowd control for high-profile events such as parades, concerts, and grand openings, ensuring guest safety and smooth event execution.
- Coordinated event logistics, including directing charter buses, holding perimeters, and setting up/dismantling barricades and stanchions.
- Engaged with guests by answering questions, offering event information, and maintaining a welcoming environment in accordance with Universal Orlando’s guest service standards.
- Collaborated with various departments to maintain efficient event operations and uphold safety protocols.
Customer Service Representitive II - Seasonal
VayK Gear
05.2019 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representitive I - Seasonal
VayK Gear
05.2018 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - History
Southern New Hampshire University
Manchester01-2026
Certificate -
Human Resource Management
01.2024
Skills
- Student Advising & Enrollment Support
- Customer Service & Client Relations
- Data Analysis & Report Preparation
- Event Coordination & Logistics
- Cross-Departmental Collaboration
- Strong Communication & Problem-Solving
- GIS System Familiarity
Timeline
Admissions Counselor III
Southern New Hampshire University
01.2022 - Current
Property Analyst
Proplogix
01.2021 - 01.2022
Event Guide
Universal Orlando Studios
08.2019 - 06.2020
Customer Service Representitive II - Seasonal
VayK Gear
05.2019 - 11.2019
Customer Service Representitive I - Seasonal
VayK Gear
05.2018 - 09.2018
Bachelor of Arts - History
Southern New Hampshire University
Certificate -
Human Resource Management
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