Ashleigh Fitzgerald
Stroudsburg,PA
Summary
Dedicated customer service and management professional with over 15 years of experience in
retail, wellness, and restaurant operations. Skilled in leadership, problem-solving, and performance
management. Business owner with expertise in holistic and spiritual wellness, team development, and
client relations. Strong ability to multitask, coach, and deliver results in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Retail Sales Associate
Shooting For The Moon
2020 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Etsy Shop Owner
Leaf, Root and Stem
2019 - Current
- Managed product listings and inventory, ensuring accurate representation of items.
- Developed marketing strategies using social media platforms to increase shop visibility.
- Handled customer inquiries and feedback, enhancing overall shopping experience.
- Processed orders efficiently, maintaining high standards of packaging and shipping.
Drive-Thru Cashier
Wendy's
2021 - 2021
- Handled cash transactions using point-of-sale system, maintaining balanced cash drawer.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely preparation of orders for drive-thru customers.
Front of House Employee
Chick-fil-A
2021 - 2021
- Provided exceptional customer service, ensuring a welcoming environment for all guests.
- Assisted in preparing food orders quickly and accurately to meet customer demand.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Collaborated with team members to streamline workflow during high-volume periods.
Assistant Manager
Kitchen Collection
2020 - 2020
- Assisted in managing daily operations, ensuring smooth workflow and customer satisfaction.
- Collaborated with team to train new staff on product knowledge and sales techniques.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented strategies to enhance customer engagement and drive sales performance.
Retail Sales Associate
Bon-Ton
2018 - 2019
- Executed promotional setups according to company guidelines to drive product awareness and engagement.
- Contributed to team training initiatives by sharing best practices for customer interaction and sales techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Housekeeper
Fernwood Resort
2018 - 2018
- Cleaned and maintained guest rooms to ensure a welcoming environment.
- Assisted in laundry operations, ensuring timely availability of clean linens.
- Stocked and organized cleaning supplies efficiently for optimal workflow.
- Reported maintenance issues to management, facilitating prompt repairs.
Retail Sales Associate
TJX Companies
2017 - 2018
- Managed inventory levels by conducting regular stock checks and reporting discrepancies promptly.
- Provided exceptional customer service by addressing concerns and resolving issues in a timely manner.
Retail Sales Associate
Target
2015 - 2017
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Operated cash register, processed transactions efficiently, and handled customer payments accurately.
- Maintained sales floor organization by restocking shelves and arranging merchandise displays effectively.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Customer Service Manager
Walmart
2010 - 2012
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Implemented training programs to enhance staff performance and improve customer interactions.
- Analyzed customer feedback to identify trends and develop strategies for service improvement.
- Collaborated with cross-functional teams to enhance product availability and resolve service issues.
Restaurant Team Member
B & Al's Grille
2006 - 2010
- Provided excellent customer service by greeting and assisting guests promptly.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated point-of-sale system to process orders and handle payments efficiently.
- Collaborated with team members to ensure timely food preparation and delivery.
Education
No Degree - High School
Victory Christian School
Sylva, NCGED - GED
Southwestern Community College
Sylva, NC2007
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Stocking and receiving
- Retail store operations
- POS system operations
Timeline
Retail Sales Associate
Shooting For The Moon
2020 - Current
Etsy Shop Owner
Leaf, Root and Stem
2019 - Current
Drive-Thru Cashier
Wendy's
2021 - 2021
Front of House Employee
Chick-fil-A
2021 - 2021
Assistant Manager
Kitchen Collection
2020 - 2020
Retail Sales Associate
Bon-Ton
2018 - 2019
Housekeeper
Fernwood Resort
2018 - 2018
Retail Sales Associate
TJX Companies
2017 - 2018
Retail Sales Associate
Target
2015 - 2017
Customer Service Manager
Walmart
2010 - 2012
Restaurant Team Member
B & Al's Grille
2006 - 2010
No Degree - High School
Victory Christian School
GED - GED
Southwestern Community College