ASHLEIGH GAULKE
Frisco
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
8
8
years of professional experience
Work History
Director of Operations
WinSocial
05.2025 - Current
- Streamlines operational processes, enhancing workflow efficiency across multiple departments.
- Implements data-driven strategies to improve project outcomes and resource allocation.
- Leads cross-functional teams in executing strategic initiatives, fostering collaboration and innovation.
- Develops and monitors key performance indicators to assess operational effectiveness.
- Spearheads process improvement initiatives, resulting in enhanced productivity and reduced turnaround times.
- Oversees successful day-to-day implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborates with senior management to develop and execute long-term corporate goals and objectives.
- Delivers exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Coordinates with the internal design team to ensure timely delivery of client assets.
- Tracks project deadlines and keep tasks on schedule using digital tools.
Customer Success Manager
WinSocial
07.2023 - Current
- Develops and maintains strong relationships with clients, serving as the primary point of contact and addressing any concerns or issues to maintain high client retention rates.
- Proactively engages with clients to understand their goals, challenges, and marketing needs.
- Conducts regular check-ins with clients to provide updates on campaign progress, identify areas for improvement, and address any concerns or questions.
- Provides exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring overall client satisfaction.
- Conducts client onboarding and training sessions to ensure a smooth transition and effective utilization of our services.
Marketing Creative Assistant
PLUSH Marketing Agency
09.2021 - 09.2024
- Collaborated with internal teams to develop and implement tailored digital marketing strategies aligned with client objectives, resulting in increased ROI and client satisfaction.
- Monitored and analyzed marketing campaign performance metrics to identify opportunities for optimization, and delivered regular performance reports to clients.
- Identified upselling and cross-selling opportunities, leading to the expansion of service offerings to existing clients.
- Utilized HubSpot CRM to manage client relationships, track interactions, and streamline communication.
Head Of Science Department
Grace Covenant Academy
08.2017 - 05.2020
- Taught Chemistry within guidelines of approved curriculum and objectives.
- Managed all science teachers on identifying weaknesses of core objectives and resolving those problem areas.
Education
B.S. - Biology
Texas A&M University
College Station, TX05.2008
Skills
- CRM Platforms: Hubspot, Pipedrive
- Marketing/Design: Canva, Kit Email Marketing
- Collaboration/Project Management: Google Suite, Monday, Slack, Miro, Asana, Project tracking and deadline management
- Communication: Strong written and verbal communication, Client relationship management, Staff management
- KPI tracking: Operational efficiency, Performance analysis, Quality assurance
- Strategic planning and execution
Strengths
- Commitment to excellence
- Willingness to jump in where needed
- Time management
- Friendly and positive collaborative attitude
- Self-starter with strong follow-through
- Tech-savvy and quick to learn new platforms
Accomplishments
Nationally Ranked Swimmer (2017-2020)
Timeline
Director of Operations
WinSocial
05.2025 - Current
Customer Success Manager
WinSocial
07.2023 - Current
Marketing Creative Assistant
PLUSH Marketing Agency
09.2021 - 09.2024
Head Of Science Department
Grace Covenant Academy
08.2017 - 05.2020
B.S. - Biology
Texas A&M University