Ashleigh Harris
Baltimore,MD
Summary
Compassionate Memory Care Director with proven background in managing memory care facilities and programs. Display strong leadership skills, focusing on team development and staff training to provide exceptional patient care. Stand out for ability to design activities that engage residents and enhance quality of life. Notable for improving operational efficiency, enhancing communication between staff, patients, and families, and ensuring adherence to all relevant regulations.
Overview
5
5
years of professional experience
Work History
Memory Care Director
Cadence Olney
Olney, MD
07.2024 - Current
- Developed and implemented programs to improve memory care services.
- Conducted assessments of residents' cognitive abilities and behavior.
- Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
- Collaborated with families to develop individualized care plans for residents.
- Monitored quality assurance processes in accordance with state regulations.
- Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
- Ensured compliance with all applicable laws and regulations related to memory care services.
- Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
- Assisted in developing policies related to memory care services provided by the facility.
Memory Care Director
Charter Towson
Towson, MD
09.2023 - 07.2024
- Promoted the facility's memory care services through public outreach initiatives.
- Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
- Kept family members abreast of important information regarding patient care, health issues and medication.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Director of Guest Relations
Autumn Lake Healthcare
Parkville, MD
08.2019 - 09.2023
- Developed and implemented strategies to improve customer service experience.
- Conducted regular meetings with staff to ensure proper training and efficient operations.
- Provided guidance and direction to team members on how to address customer inquiries, complaints, and concerns.
- Organized special events for guests in order to foster positive relationships between customers and the organization.
- Monitored guest feedback surveys and analyzed data for trends in order to make improvements to services provided.
- Created promotional materials for upcoming events, programs, and services offered by the organization.
- Maintained accurate records of all interactions with guests, including their preferences and requests.
Education
Healthcare Management W/ Gerontology - Dementia
American InterContinental University
Schaumburg, IL05-2027
Certified Dementia Practitioner - Dementia
National Council Dementia
Maryland11-2023
Skills
- Activities scheduling
- Budgeting oversight
- Effective Communication
- Telephone and email etiquette
- Medication inventory
- Recruiting and Hiring
- Exemplary communication skills
- Staff Scheduling
- Budget Development
- Operational Records Maintenance
- Employee Training Program
References
References available upon request.
Timeline
Memory Care Director
Cadence Olney
07.2024 - Current
Memory Care Director
Charter Towson
09.2023 - 07.2024
Director of Guest Relations
Autumn Lake Healthcare
08.2019 - 09.2023
Healthcare Management W/ Gerontology - Dementia
American InterContinental University
Certified Dementia Practitioner - Dementia
National Council Dementia