Ashleigh Martinez
Vista,CA
Summary
Compassionate caregiver with hands-on experience in attending to patient needs in residential and hospital settings. Skilled in administering medication, managing schedules, and maintaining clean living environments for patients. Demonstrated ability to establish meaningful relationships with patients, ensuring comfort and enhancing quality of life. Previous work resulted in significant improvements in patient well-being and satisfaction.
Overview
3
3
years of professional experience
Work History
Caregiver
24 Hour Home Care
Carlsbad, California
09.2023 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Customer Service Representative
CVS Pharmacy
Oceanside, California
02.2022 - 05.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Walgreens
Oceanside, California
09.2021 - 11.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
GED -
Pacific View Charter
Oceanside, California05-2022
Skills
- Behavioral Management
- ADL Assistance
- Meal Preparation
- Basic Housekeeping
- Patient Companionship
- Compassionate client care
- Multitasking and Organization
- Compassionate Care
- Dependable and Responsible
- Flexible Schedule
- Care plan assessment
- Supportive Companionship
- Documentation
- Problem-Solving
- First aid and safety
- Medication Administration
Timeline
Caregiver
24 Hour Home Care
09.2023 - Current
Customer Service Representative
CVS Pharmacy
02.2022 - 05.2022
Customer Service Representative
Walgreens
09.2021 - 11.2021
GED -
Pacific View Charter