Kenya Hunter
Bremerton,CA
Summary
Dedicated customer service specialist and paraprofessional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully managing escalated customer and student support issues. Continuous training and education to maximize full potential and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Visiting Angles
Port Orchard, WA
11.2022 - Current
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted patients with self-administered medications.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Used company software and databases to maintain records of services performed and patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Instructional Assistant
Banyan Tree Educational Services
San Diego, CA
03.2020 - 03.2021
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Advocated for members and families to coordinate care and navigate resources within education system.
- Communicated with legal services providers, social services agencies and local judicial systems regarding IEP and behavior management cases.
- Conducted assessments to obtain information for participant-centered plan of care.
- Daily collaborations with teacher's and administration to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Assembled homework and quizzes through Microsoft Powerpoint and Word.
- Determined functional status, activity, acuity and self-management levels to make proper care referrals.
- Scheduled meeting with parents regarding students to gain additional support.
- Handled diverse tasks, including clerical support, classroom management and document coordination.
- Facilitated parent support groups with documentation and resourceful information.
- Tutored and analyzed reports for 20-30 parents monthly with autistic and special needs students in gaining fundamental skills for distance learning.
- Google classroom and curriculum planning using Microsoft word and excel spreadsheet
- Weekly Zoom meetings with parents and students to impliment a continous supportive enviorment.
Assistant Teacher
Save the Children Federation Inc.
Jennings, LA
08.2018 - 05.2019
- Collaborated with social workers to support students and parents.
- Uploaded, reviewed and tracked daily mail into case management system.
- Educated parents on various resources, services and programs to maximize care.
- Maintained thorough and accurate records outlining education program operations and student progress.
- Built and maintained strong relationships with parents and social workers by successfully resolving issues and responding promptly to phone inquiries.
- Maintained confidential student documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to students.
- Provide support and assistance to students throughout the school day to address concerns promptly and adapt lessons to each student's needs skills.
- Communicated daily with parents, teachers and administrators about students' progress and needs.
- Facilitated education and support to families in need.
- Implemented lesson plans for students with varying learning styles through google classroom and Microsoft.
- Managed parent contact and follow up calls.
- Discussed available program services with parents and outlined procedures to facilitate smooth engagement in program processes.
Electronics Sales Associate/Cashier
Walmart
Jennings, LA
03.2015 - 12.2016
- Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supervise incoming phone calls and request from other locations and inquiring customers
- Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
- Searched store inventory system to determine whether requested products were available.
- Worked with off-site locations to find desired items for customers.
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs
- Assist customers with over the phone product request
Education
Bachelor Of Social Science - Sociology
Olympic College
Bremerton, WA 01.2023 -
High School Diploma -
Jennings High School
Jennings, LASkills
POS SystemsCustomer Account ManagementCRM SoftwareCustomer Data ConfidentialityData Entry and MaintenanceIssue and Complaint ResolutionOrganizational and Planning SkillsExperience with large diverse parent groupsParent follow up contactOffice administrationCustomer serviceCommunication/ phone sales and serviceCustomer Retention StrategiesMultitasking and PrioritizationBilling Adjustments and RefundsLiveChat MessagingFirst-Tier Technical SupportMicrosoft Office SuiteProficiency in Microsoft Office and G SuiteComputer ProficiencyDocument and Records ManagementAdministrative and Office SupportRefunds and Returns ManagementMicrosoft Windows & Mac IOS efficientDocument progressing
Behavioral Management
Behavioral Management
Verbal and written communication skills
Direct Patient Care
Flexible schedule and availability
Meal planning and preparation
Progress documentation
Community integration
Chronic disease management
Behavior mirroring
Microsoft Office Suite
Multitasking Abilities
Teambuilding
Certification
RBT - Registered Behavior Technician
Timeline
Bachelor Of Social Science - Sociology
Olympic College
01.2023 -
Caregiver
Visiting Angles
11.2022 - Current
RBT - Registered Behavior Technician
12-2021
Instructional Assistant
Banyan Tree Educational Services
03.2020 - 03.2021
Assistant Teacher
Save the Children Federation Inc.
08.2018 - 05.2019
Electronics Sales Associate/Cashier
Walmart
03.2015 - 12.2016
High School Diploma -
Jennings High School