Jessica Chavez
TRUTH OR CONSEQUENCES,New Mexico
Summary
Compassionate caregiver with extensive experience at Rustic Health, adept at developing personalized care plans and fostering strong client relationships. Proven problem-solver with exceptional communication skills, ensuring optimal health outcomes and client satisfaction. Recognized for enhancing team efficiency and maintaining a safe environment while delivering high-quality care.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Caregiver
Rustic Health
Truth Or Consequences, NM
09.2024 - Current
- Provided compassionate care to clients, ensuring comfort and well-being during daily activities.
- Developed personalized care plans in collaboration with healthcare professionals for optimal client outcomes.
- Monitored clients' health status, reporting changes promptly to family members and medical staff.
- Implemented effective communication strategies, fostering strong relationships with clients and their families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Cashier/manager
Fast Stop Gas Station
Truth Or Consequences, NM
04.2021 - 02.2023
- Supervised daily cashier operations ensuring accuracy in cash handling
- Trained and mentored new cashiers on customer service protocols
- Implemented inventory control measures to reduce discrepancies
- Resolved customer complaints swiftly to maintain satisfaction levels
- Maintained compliance with safety and health regulations at the station
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted sales of promotional items with strategic placement and informative cashier-customer interactions.
- Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
- Analyzed sales data to identify trends and inform stocking decisions, aligning inventory with customer demand.
- Coordinated with marketing department to support in-store promotions, increasing foot traffic and sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Alwaysalways helped my cashiers with end of shift duties Orderedrdered the product for the store Filledfilled out checks for vendors Rotatedotated and stocked all merchandise for store Alwaysalways made sure my customers were satisfied and wanting to return to the store
Assistant Manager
Del Taco
Truth Or Consequences, NM
11.2020 - 04.2021
- Coordinated daily operations to enhance team efficiency and customer satisfaction.
- Developed training materials to onboard new staff and improve service quality.
- Implemented process improvements that streamlined workflows and reduced errors.
- Monitored inventory levels, ensuring timely replenishment and optimal stock availability. Helpedlped open store up from begging to opening day Countednted cash Mademade sure food was rotated dated and stored properly Keptkept a clean work area and restaurant
- Resolved customer inquiries effectively, maintaining high standards of service excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
No Degree - Currently Working On Getting My GED
Gsapp
Truth Or Consequences, NM01.2025
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Documentation and reporting
- Customer complaint resolution
- Attention to detail
- Till counting
- Staff training
- POS systems
- Punctual and reliable
- Mentoring and coaching
- Workplace safety
- Team leadership
- Equipment maintenance
- Employee performance evaluation
- Merchandise display
- POS system troubleshooting
- Cashier coaching
- Quality assurance
- Employee management
- POS system operation
- Retail operations
- Bank deposit preparation
- Verbal and written communication
- Front-end merchandising
- Replenishment
- Cash handling and security
- Customer relationship management
- Good judgment
Timeline
Caregiver
Rustic Health
09.2024 - Current
Cashier/manager
Fast Stop Gas Station
04.2021 - 02.2023
Assistant Manager
Del Taco
11.2020 - 04.2021
No Degree - Currently Working On Getting My GED
Gsapp