Hi, I’m
Ashleigh Nick
Bunker Hill,WV
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Consistently recognized for "service with a smile" mentality.
Overview
5
years of professional experience
Work History
Truist Bank
Universal Banker
10.2021 - Current
Job overview
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Foodlion
Customer Service Manager
02.2020 - 10.2021
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Followed through with client requests to resolve problems.
CVS
Cashier
01.2019 - 02.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Shepherd UniversityShepherdstown, WV
Associate of General Studies from General Studies
12.2024
Skills
- Critical Thinking
- Excellent Communication Skills
- Social Perceptiveness
- Product and Service Sales
- Money Handling
- Multitasking
- Scheduling
- Team Player
- Tech-Savvy
- Organization Skills
- Customer Service
- Professionalism
Volunteer work
In my spare time, I love volunteering to spend time with the residents of Cadia Healthcare in Hagerstown. Nothing beats spending time with the patients there, ensuring to go above and beyond to put a smile on their faces and make them feel loved.
Timeline
Universal Banker
Truist Bank
10.2021 - Current
Customer Service Manager
Foodlion
02.2020 - 10.2021
Cashier
CVS
01.2019 - 02.2020
Shepherd University
Associate of General Studies from General Studies