ASHLEIGH ROSALES
Project Manager
Fayetteville,GA
Summary
Detail-oriented Project Manager with over 4 years of experience leading cross-functional teams, driving operational efficiencies, and implementing enterprise-wide process improvements. Proven success in delivering projects on time and within budget while collaborating with key stakeholders to achieve business goals. Adept in managing transaction-related workflows, risk remediation initiatives, and utilizing data to inform strategic decisions. Seeking to contribute to Delta's success by leading transaction processing projects that enhance customer and stakeholder experiences.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Project Coordinator
Carvana
07.2023 - Current
- Led and tracked projects focused on risk remediation and operational improvements in collaboration with the Enterprise Safe & Secure team.
- Defined project scopes, deliverables, and success criteria; ensured alignment with business objectives.
- Organized stakeholder meetings, developed project documentation, and communicated status updates.
- Utilized data analysis to identify risk trends and inform decision-making.
- Managed timelines, milestones, and escalation processes to keep projects within scope and schedule.
- Conducted post-mortems and developed improvement plans for future project cycles.
Operations Center Associate
Carvana
12.2022 - 07.2023
- Provided real-time support for access control and physical security systems.
- Aggregated and analyzed incident data to assess operational risk and inform procedural updates.
- Collaborated remotely with internal teams to ensure issue resolution and policy compliance.
- Worked within tight deadlines and high-priority environments to ensure continuity of operations.
Lead Guest Experience Expert
Marriott International
08.2017 - 02.2021
- Managed daily front-office operations and delivered high-quality guest services.
- Implemented performance feedback loops and mentoring programs to improve team output.
- Handled customer escalations and ensured resolution aligned with brand standards.
Operations Manager
Sovereign Financial, LLC
11.2015 - 08.2017
- Directed business operations including customer service, logistics, and quality control.
- Developed SOPs and performance tracking tools to optimize productivity.
- Collaborated with leadership to align operational performance with financial goals.
- Supported transaction-related workflows and data analysis for customer engagement initiatives.
Insurance Agent
Bankers Life & Casualty
05.2014 - 11.2015
- Assessed client financial needs and recommended tailored insurance products.
- Conducted needs-based interviews and built lasting customer relationships.
Education
Bachelor of Arts - Business Administration, Organizational Behavior
Wesleyan College
Macon, GASkills
- Project Lifecycle Management
- Cross-Functional Team Leadership
- Transaction Processing & Operations
- Stakeholder Communication & Reporting
- Risk Identification & Mitigation
- Financial Analysis & Budgeting
Certification
PMP Certification Exam Prep Course - Udemy
Timeline
Project Coordinator
Carvana
07.2023 - Current
Operations Center Associate
Carvana
12.2022 - 07.2023
Lead Guest Experience Expert
Marriott International
08.2017 - 02.2021
Operations Manager
Sovereign Financial, LLC
11.2015 - 08.2017
Insurance Agent
Bankers Life & Casualty
05.2014 - 11.2015
Bachelor of Arts - Business Administration, Organizational Behavior
Wesleyan College
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