Ashleigh Snyman
Seabrook,NH
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Escalations Associate
Freedom Fertility Pharmacy
09.2021 - 01.2025
- Contact local pharmacies for emergency same day medication needs for patients.
- Assist escalated patients with their needs.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Obtained a Massachusetts Pharmacy Technician license.
Patient Care Coordinator
Freedom Fertility Pharmacy
12.2019 - 09.2021
- Helped arrange deliveries for time sensitive medications.
- Took inbound and outbound calls to arrange order set up.
- Connected patients with pharmacists for clinical assessments.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
Guest Relations Agent
Atsief Timcol
03.2019 - 11.2019
- Anticipated and attentively handled guest needs or concerns.
- Typed up professional business correspondence, reports and other documents.
- Advised guests about on-property and off-site amenities best suiting needs.
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Engaged guests through upbeat conversation and personalized service.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Counter Helper
Sullivan’s Castle Island
06.2014 - 08.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Completed daily orders with expert picking and packing of shipments.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
- Maintained transaction security by verifying payment cards against identification.
- Promoted delivery productivity by accurately labeling and organizing containers.
- Advised guests about available products and services to meet individual needs.
Education
High School Diploma -
Holbrook Jr Sr High School
Holbrook, MA06.2017
Skills
- Computer competencies
- Documenting and Recording Information
- Communicating to Patients and Families
- Microsoft Office
- Resolving Problems
- Organized and Efficient
- Calm and Effective Under Pressure
- Helpful and Service-Oriented
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Understanding Customer Needs
- Upbeat and Positive Personality
Certification
- Certified Pharmacy Technician, Freedom Fertility - 09/2021-Present
Timeline
Escalations Associate
Freedom Fertility Pharmacy
09.2021 - 01.2025
Patient Care Coordinator
Freedom Fertility Pharmacy
12.2019 - 09.2021
Guest Relations Agent
Atsief Timcol
03.2019 - 11.2019
Counter Helper
Sullivan’s Castle Island
06.2014 - 08.2017
High School Diploma -
Holbrook Jr Sr High School
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