Ashleigh Toth

• Managed multiple fire/EMS channels simultaneously when needed, including telephone lines, and operating computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
• Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.

• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
• Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.

This store was being constructed in Wauchula. Once construction was completed, seasonal workers were hired to set up shelves and merchandise.

• Provided general clerical support including photocopying, typing up documents, and answering phones.
• Maintained confidentiality by handling sensitive information with discretion in accordance with college guidelines.
• Maintained a clean and organized workspace, promoting a professional atmosphere conducive to productivity.
• Provided excellent customer service, addressing inquiries from students, staff, and faculty in a timely manner.
• Worked directly with my supervisor for any and all requirements needed for a functional office space.