Ashleigh Young
Cortland,NY
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
15
15
years of professional experience
Work History
Paint Specialist
Lowe's
Cortland, NY
05.2023 - Current
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Provided detailed estimates on cost of labor and materials required for each project.
- Disposed of hazardous waste material safely in accordance with company policy.
- Order picker license
- Customer assistance
- Knowledge about paint
- Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Kept up-to-date on new products, techniques, tools, and safety regulations related to painting industry.
- Answered store and merchandise questions and led customers to wanted items.
- Mixed paint colors to match customer specifications.
Shift Manager
McDonald’s
Cortland, NY
09.2022 - 05.2023
- Reinforced rules to promote superior employee performance.
- Coached employees on interactions with customers to drive exceptional service.
- Responded quickly and effectively to emergency situations as they arose.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Trained new employees on company policies, procedures, and job responsibilities.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Conferred with management and subordinates to resolve problems or complaints.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained cleanliness and organization of work area.
- Managed daily cash intake by counting out registers and tabulating profits.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Csa
Lowe’s
Cortland, New York
06.2019 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted customers entering the store warmly.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Cleaned work areas throughout the day to keep them presentable for customers.
CAP 2 Associate
Walmart
Gastonia, North Carolina
06.2015 - 04.2019
- Assisted customers with locating items on sales floor and in backroom storage areas.
- Compared merchandise invoices to items actually received.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Assisted in training new associates on customer service protocols and operational procedures.
- Operated forklift and pallet jack to transport heavy loads.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Coordinated well-organized restocking to present attractive, full shelves for customers.
- Operated a variety of machinery and tools safely and efficiently.
Shift Manager
McDonald’s
Gastonia, North Carolina
01.2010 - 12.2015
- Reinforced rules to promote superior employee performance.
- Coached employees on interactions with customers to drive exceptional service.
- Responded quickly and effectively to emergency situations as they arose.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Trained new employees on company policies, procedures, and job responsibilities.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Helped employees accomplish tasks during peak periods.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained cleanliness and organization of work area.
Education
High School Diploma -
North Gaston
Gastonia, North Carolina06-2010
Skills
- Color theory
- Spray equipment proficiency
- Paint application techniques
Timeline
Paint Specialist
Lowe's
05.2023 - Current
Shift Manager
McDonald’s
09.2022 - 05.2023
Csa
Lowe’s
06.2019 - 09.2021
CAP 2 Associate
Walmart
06.2015 - 04.2019
Shift Manager
McDonald’s
01.2010 - 12.2015
High School Diploma -
North Gaston