Work Preference
Summary
Overview
Skills
Languages
Certification
Work Availability
Work History
Education
Open To Work
Hi, I’m

Ashleigh OHair

Tomball,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Business Development ConsultantGeneral ManagerOperations Manager, Customer ExperienceOperations Manager

Work Type

Full TimePart TimeContract WorkGig WorkConsulting

Location Preference

RemoteHybrid
Location: Tomball, TXThe Woodlands, TXSpring, TX
Open to relocation: No

Salary Range

$50000/yr - $160000/yr

Summary

Dynamic general manager with extensive experience in operational strategy and team training. Skilled in developing impactful programs that build long-term customer loyalty and drive business success.

Overview

24
years of professional experience
2
years of post-secondary education

Skills

  • Operational strategy
  • Program administration
  • Team training and development
  • Customer relationship management
  • Curriculum development

Languages

English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1

Certification

Wilderness First Aid/CPR/AED, Boy Scouts of America, 2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Work History

Self-Employed
Remote, USA

Business Development Consultant
10.2021 - 10.2025

Job overview

  • Developed and implemented standard operating procedures for multiple departments.
  • Collaborated with cross-functional teams to streamline operations and boost productivity.
  • Led initiatives aimed at waste reduction and resource optimization.
  • Identified root causes of process issues through data analysis, interviews, and observations.

Palina's Ponies, Conroe
Conroe, Texas

General Manager
09.2023 - 01.2025

Job overview

  • Developed and oversaw daily business operations including budgeting, equine care, staffing, scheduling, and inventory control.
  • Implemented service and sales strategies that improved customer retention by 30% and increased revenue by 220%.
  • Cultivated long-term customer relationships through effective account management and staff development.

O'HEART
Magnolia, TX

Owner/Sole Proprietor
11.2021 - 03.2023

Job overview

  • Developed business strategies to improve product offerings and increase market presence.
  • Led staff training sessions to elevate team skills and meet performance standards.
  • Oversaw operations encompassing product development, marketing, sales, customer service, and finance.

Woodlands Equestrian Club
Tomball, Texas

Riding School Manager
10.2019 - 04.2022

Job overview

  • Achieved promotion from trainer to manager role in under three months.
  • Developed new program for young riders, authored curriculum, trained staff, and executed marketing strategies.
  • Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

R&M Stables
Cypress, TX

Lead Instructor
09.2017 - 10.2021

Job overview

  • Created culture focused on teaching whole student and developing individual potential.
  • Reviewed class and student records to identify improvement opportunities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

The Money Center
Spring, TX

HR Director, Office Manager
06.2014 - 12.2017

Job overview

  • Supported executive in multiple areas including human resources, bilingual communications, and research within the real estate and finance industries.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Pappas Restaurants Inc.
Houston, TX

Lead Server
03.2013 - 10.2015

Job overview

  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Won two sales competitions during promotional periods, promoted to Catering and Event Lead in four months.

Self-Employed
Angola, IN, to Houston,, TX

Bartender
07.2007 - 11.2013

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Total Quality Systems, Inc
Auburn, IN

Quality Control Inspector, Torque Lead
09.2006 - 03.2007

Job overview

  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about quality issues.

GSM Wireless, Inc.
Irvine, CA

Internal Sales Auditor
06.2003 - 11.2004

Job overview

  • Oversaw 70+ sales locations, tracked promotional spending, sales metrics, evaluated for quality, accuracy, and profitability.
  • Promoted to Team Lead within 30 days of hire.

WholeSale Insurance
Lake Forest, CA

Assistant to the Office Manager
12.2002 - 07.2003

Job overview

  • Bilingual Customer Representative, generating quotes and assisting with underwriting for Spanish-speaking clientele.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Managed filing systems, entered data and completed other clerical tasks.

"Yes on Measure CC"
San Juan Capistrano, CA

Assistant to Campaign Manager
04.2002 - 11.2002

Job overview

  • Worked closely with management to provide administrative support and lead team of 11 volunteers.
  • Raised public support by 17% leading to a successful campaign through mailers, cold calling, door to door, and community events.

Education

Ivy Tech Community College
Fort Wayne

No Degree from Office Administration
08.2005 - 02.2007

Indiana Tech University
Fort Wayne, IN

No Degree from Psychology and Forensic Studies
08.2009 - 05.2010

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Ashleigh OHair